Industry Architect, Senior Manager - Insurance Operations & Domain Solutions, Technology & Tran[...] in London

Our insurance clients engage us to solve their most complex problems, helping them to shape and deliver a strategy in response to new competition, the increased focus on the Digital environment, and the rise of the number of InsurTechs revolutionising the competitive landscape. As an Industry Architect (Senior Manager) you will be a key member of our Insurance Operations & Domain Solutions team, working alongside a team of Insurance specialists from across Insurance markets and will be able to quickly build upon your existing industry knowledge and consultancy skills to develop your expertise. We will be looking to you to help lead project teams and develop the talent and insight in our community.

You will be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being part of engineering and implementation teams to deliver for our clients. We have a diverse team with vast knowledge, experience and backgrounds enabling us to provide the best value to our clients. Within our team you will have the opportunity to work alongside and collaborate with industry experts as well as having access to a range of both internal and industry certified learning courses and qualifications.

If you are looking for a role in a fast paced, exciting environment where you can make a big impact in the General Insurance or London Markets insurers this is the role for you. Benefiting from early client exposure and working with and learning from some of the top practitioners in our field, you will develop quickly, add real value and build credibility in the industry from an early stage thus increasing your own marketability.

As an Industry Architect within Deloitte's Insurance practice, you will play a key role in designing and delivering innovative technology solutions that transform insurance operations. Collaborating with business stakeholders, you will translate needs into detailed technical solutions, ensuring alignment with enterprise architecture and security standards. Your expertise in insurance technology and emerging trends will be crucial in driving innovation and delivering impactful results for our clients.

The specific roles and responsibilities of the role are as follows:

• Lead client meetings and workshops to gather requirements, leading the translation of business requirements and architecture blueprints into detailed technical solutions.
• Lead / oversee one or more junior architects / technology analysts as part of an architecture team on client engagements. Be responsible for mentoring and guiding junior team members.
• Develop senior client relationships (across business and technology) on engagements, be able to act as a trusted technology advisor, build consensus around solution options / architecture and guide clients through complex solution designs and associated decisions.
• Lead technical design activities, prepare design documentation, and work with architecture and development teams to deliver technology solutions that optimise and transform insurance operations across the value chain (e.g. Underwriting, Policy Administration, Claims, AI tools).
• Lead the gathering and documentation of technical requirements, create and refine user stories, and support the development and maintenance of the product roadmap.
• Lead development of architectural artefacts, such as high-level design documents, reference architectures, functional or technical design specifications and integration designs with review / support of a Senior Architect.
• Support technical design governance, solution quality assurance and design reviews to keep complex technology programmes on track against industry good practice and standards.
• Take responsibility (either individually or by leading a team) for the definition of solution architecture artefacts, including infrastructure, applications, data, and integration points, ensuring alignment with enterprise architecture principles and security standards.
• Lead the evaluation and selection of appropriate technologies and platforms to meet business needs, considering factors such as scalability, performance, security, and cost-effectiveness.
• Stay abreast of emerging technologies and industry trends, particularly in areas such as cloud computing, AI/ML, automation, and data analytics, to identify opportunities for innovation to enhance solution delivery, improve processes, and drive innovation for client engagements.
• Contribute to the growth of the practice's thought leadership by developing insightful content and perspectives on emerging trends in insurance operations and transformation.
• Champion diversity and inclusion within the team and contribute to broader practice development initiatives.
• Contribute to business development work such as pre-sales, bid preparation and client presentations.
• Participate in internal Deloitte practice development activities to assist the growth of the insurance practice and the Industry Solutions division including supporting the firm's commitment to creating a more diverse and inclusive culture.
• Be open to continuing education in keeping oneself updated on the latest skill sets & certifications.

We are looking for enthusiastic and passionate individuals who are driving change and real impact for the Insurance industry. An independent thinker who also thrives as part of a team, with excellent communication and presentation skills. Someone who enjoys solving new and complex problems and challenging themselves to work in new fields to contribute to market facing propositions, client engagements and internal initiatives. Dedicated to learning and staying up to date with emerging market and industry trends.

Qualifications need to include:

• Bachelor's degree in Computer Science, Information Systems, Engineering, Data Science, or a related field.
• Experience gained within a leading insurer, broker, insurance technology or consulting firm with a track record of high performance and success in designing & delivery of an insurance platform application.
• Excellent understanding of General Insurance business operations and the technology landscape supporting these functions.
• Strong analytical and problem‐solving skills, with experience in leading the elaboration and documentation of a solution (integration diagrams, non‐functional requirements, High/Low‐level designs), across Underwriting, Policy Administration, Claims and AI Tooling.
• Solution design experience across various technology domains, including cloud platforms (e.g., AWS, Azure), data management, APIs, microservices, and security.
• Experience in leading and/or supporting current application estate assessment and providing remediations including definition of technology roadmap underpinned by overall technology vision.
• Experience with multiple insurance products/platforms (e.g. Guidewire, Salesforce Industries, Sapiens, low code/no code solutions) across the entire insurance value chain (e.g. underwriting, pricing/rating, policy admin, billing and claims), as well as the wider insurance technology ecosystem (e.g. documents, data, finance and so on).
• Exceptional communication and interpersonal skills, with experience in securing buy‐in, gather consensus and drive decision making from business and IT stakeholders.
• Familiarity with software development lifecycle (SDLC) and software development methodologies and tools (e.g., Jira, Confluence).
• Experience in working and collaborating with third party vendors for designing solutions and ability to manage vendor relationships.
• Experience in supporting clients with identification of leading vendors for package solutions, defining RFI/RFP frameworks.

Preferably you will also have:

• Experience in implementing AI-driven solution within the general insurance lifecycle (e.g., claims automation, fraud detection, risk assessment, etc.) is highly desirable.
• Professional certifications such as AWS Certified Solutions Architect, Azure Solutions Architect Expert, or Google Professional Cloud Architect are highly desirable.

Our hybrid working policy allows you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you will have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You will get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.