Business Architect Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Engine[...] in London

Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help a diverse range of organisations undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply.

We design, build, and optimise the operations of leading private sector businesses within the industry groups of Consumer (incl. Consumer Products, Retail, Automotive and THS); Energy, Resourcing and Industrials (ERI); and Technology, Media and Telecommunications (TMT), to bring their biggest ideas to life and help them unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption.

In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. We work with clients to aid them in transforming within a rapidly changing environment to achieve their goals. In OIDS CET, our rapidly growing community of operating model professionals are responding to complex market challenges, to maximise business potential across the full spectrum of our industries.

Your role will include:

• Translate strategy and future vision into actionable transformation roadmaps
• Prioritise business demands and transformation initiatives based on value, risk, and strategic alignment
• Evaluate and use emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation
• Support the design and delivery of operating models and identify areas of innovation/operational improvement within existing operating models
• Ensure alignment between business and technology functions to design future-state capabilities
• Lead small project teams, workstreams and/or components of engagements on time, within budget and to a high standard
• Manage risks, issues and dependencies to ensure projects are delivered smoothly and on time
• Gather and analyse business requirements, map current processes, identify inefficiencies, and define future-state processes
• Develop and build business cases, leading on data synthesising and modelling, to justify transformation initiatives through sustainable cost savings
• Manage dependencies, assess project impact, and prioritise initiatives accordingly
• Develop methodical approaches to research and analyse large qualitative and quantitative data sets to shape insights and recommendations
• Work closely and engage with senior executives and cross-functional stakeholders to align on strategy, priorities, and transformation goals
• Develop and manage relationships across a broad range of stakeholder groups
• Organise insights and develop compelling narratives to effectively communicate recommendations to clients

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. Although not essential, in addition to the core skills above, we would welcome the desirable experience below:

• Proven depth of knowledge of the operational dynamics and industry trends in one or more of the following industries: Consumer Packaged Goods, Transport, Hospitality & Services, Retail, Power, Utilities & Renewables, Mining & Metals, Industrial Products & Construction, Telecommunications, Media, Technology
• Experience of use of AI/Automation to accelerate key operational processes and/or optimise ways of working in one of the above sectors
• Experience of managing change including stakeholder engagement, communications, and adoption plans to ensure smooth transitions
• Experience operating at a strategic and operational level, balancing long-term vision with hands‐on execution
• Experience working across a variety of tools such as Excel, PowerPoint, Jira, Data Visualisation (e.g. PowerBi / Tableau), Low Code Platforms (e.g. PowerApps) and Process Modelling tools (e.g. Signavio)
• Previous consulting experience, whether as an independent advisor or in-house
• Experience of a junior-level operational role in at least one private sector organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
• Educated to degree level or equivalent qualification

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.