Associate Director, Higher Education, Market Maker, Deloitte Digital in London

Part Business. Part Creative. Part Technology. One hundred per cent Digital. At Deloitte Digital, we connect technology with creativity to deliver better outcomes for both our business and the clients we work with. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients and to society. We are a new type of creative digital consultancy that fuses strategy, tech and design to identify where businesses need to be, then get them there. Fast.

We are seeking a highly motivated Higher Education Market Lead with a strong background in designing and delivering solutions to universities and potentially other educational institutions. This individual will play critical roles in leading the shaping, design, implementation and overall end-to-end management of large-scale projects. The ideal candidate has proven experience in leading large teams and possesses a deep understanding of Higher Education processes, data and business change.

• Project Shaping, Business Analysis & Functional Design: Lead and manage a team across Discovery and Implementation project phases. Collaborate with business stakeholders across different organisational functions to gather, analyse and translate business needs into scalable and compliant solutions. Lead a team to deliver high quality functional outputs, as well as enable collaboration of team members across other connected streams of work including service design, user research, user experience, and development build. Plan and execute engaging, high quality functional workshops to elicit business needs.
• Roadmap planning and process design: Lead and manage a team to deliver current and target state process design, including how these business/organisational processes are enabled by technology. Create product and capability roadmaps that incorporate factors such as business, logical order of build, architectural transition states, timelines and cost, aligned to the service blueprint. Stay abreast of industry best practices and vendor product releases, evaluating and recommending new features and functionalities to enhance employee and customer/citizen experiences.
• Delivery Leadership: Lead and manage a team of often geographically dispersed Salesforce professionals of varying backgrounds and experience levels, including developers, business analysts, service designers, user researchers, testers, and functional consultants. Provide technical guidance and mentorship to team members, fostering a collaborative and high-performing environment. Manage project timelines, risks, budgets, and resources, ensuring on-time and within-budget delivery for our clients. Create and execute project plans across the end-to-end project lifecycle. Set up ways of working, templates and frameworks to drive high quality standards of output.
• Business Development: Understand the market dynamics and different product choices for University Systems and Processes to have informed conversations in the market. Work with University Leadership to scope a project, and develop the business case for a change of university platforms and services, including system implementations as part of a wider operating model/Service Design change. Lead and support RFP responses and other related pre-sales activities.

Overall, you are an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

Background in successfully delivering University (CRM/SRS/LMS etc) projects in the education sector (which could also include the wider Public and Not for Profit sectors), in client-facing and team leadership roles as a Functional Lead and/or Delivery Lead. Experience in lead roles on both Discovery and Implementation project phases, as well as transition to support/operate. Experience in designing, leading and managing delivery teams, using Agile and Waterfall-based delivery frameworks. Proven track record of investment in building high performing, diverse teams to successfully deliver programme goals. Experience in leading teams to deliver high quality key artefacts including design blueprints, process documentation, user stories and acceptance criteria, user personas etc. Experience in the end-to-end technology delivery lifecycle, including a strong understanding of the roles, responsibilities and skillsets required within each workstream, and effective management and mitigation of risks and issues. Extensive experience in gathering and documenting business needs, performing business analysis and functional design. Experience with product roadmap definition. Excellent verbal and written communication, interpersonal, and senior stakeholder management skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences. Proven ability to define, effectively document and confidently present recommendations to senior stakeholders. Experience in enabling collaboration and integration across other programme workstreams including data and migration, integration, project management, architecture build, testing and release, to manage risk and ensure end to end delivery success. Core project management experience, including management of risks, issues, actions and dependencies, as well as workstream, project and programme level planning. Experience in mentoring and coaching junior talent. Experience contributing to, or leading, RFP responses and other pre-sales activities (e.g., story-boarding, research, demo set ups, pre-sales conversations, high level solution design, pricing and resource planning etc.) is preferred. Ability to travel (potentially abroad) to client sites 80-100% of the time.

Our hybrid working policy: You’ll be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.