Associate Director, Capital Markets, Operations & Domain Solutions, Technology & Transformation in London

The Capital Market Operations & Domain Solutions practice has a history of building deep and long-lasting relationships with our clients. We are proud to provide an unrivalled service and experience through a collaborative partnership with our clients to maximise their effectiveness, efficiency and profitability. Our team is passionate about delivering change to the capital markets industry, with digital innovation at the heart of our approach. Our practitioners work on a variety of projects which include design and delivery of operating models, process transformation and automation, cost reduction, structural reform, regulatory change, risk & control enhancement, and technology delivery.

The Capital Market Operations & Domain Solutions team recognises that our success in the industry is due to our incredible people. We invest heavily in our practitioners providing them with the right tools, training and flexible working to enable them to deliver and be successful in a rewarding and motivating working environment. Teamwork is also something that we emphasise and we bring the Capital Markets team together on a regular basis to share experience and knowledge, while enjoying quality time with our colleagues.

As an Associate Director in Capital Market Operations & Domain Solutions, you will lead complex and challenging projects within the Capital Markets industry, with a focus on digital transformation, risk and controls enhancement, regulatory change, and technology delivery. You will have the opportunity to learn and grow by using the practice's sophisticated tools and methodologies, whilst also having the chance to work with and learn from some of the top practitioners in our firm.

To be successful in this role, you will need to have a strong understanding of the capital markets operations industry, including the full trade lifecycle. In addition, you should have experience in leading complex change work, particularly in one of the following areas: transformation, risk & controls, regulatory change, and/or technology delivery. This experience will enable you to translate your findings into tangible solutions.

You should also be able to demonstrate strong existing client relationships, contribute innovative ideas, and manage change and ambiguity effectively and confidently. Your existing industry and project management experience will be critical and will support both your development in the team and your ability to help develop a high performing team around you. We will provide you with the appropriate support to continually develop yourself, add real value and build credibility.

Assignments will be focused on aspects of:

• Cost reduction / simplification
• Business architecture
• Digital and process transformation
• Controls efficiency and automation
• Regulatory impact assessment, gap analysis, design and implementation

As an Associate Director in Capital Market Operations & Domain Solutions, you will be responsible for driving client engagements, leading teams to deliver to agreed outcomes and being hands on and involved in the delivery across a number of engagement types. Examples of the type of client work you will help your teams deliver include:

• Designing and implementing operating models;
• Analysing the cost base of banks / functions to identify cost reduction opportunities;
• Performing process transformation using various methods e.g. traditional lean methods, process mining, intelligent automation, analytics etc;
• Large scale technology programmes;
• Performing regulatory impact assessments, gap analysis, design and implementations;
• Translating regulatory requirements into tangible business transformation and improvements to ensure robust controls.

As part of this work you will be expected to build high performing and diverse teams around you and face off to executive level stakeholders. You will also be expected to build and maintain strong client relationships, with responsibilities for sales and account development. Internally, you will be responsible for owning and driving the growth of a client facing proposition and leading business development work.

To qualify for the role you should demonstrate strong operations knowledge and change experience within capital markets. This includes:

• Experience of leading change projects within a major Capital Markets or equivalent institution.
• Experience of managing large engagements and teams.
• Strong existing relationships with senior individuals at Capital Markets institutions to help drive sales.
• Deep technical or business line experience in at least one key area in Capital Markets - e.g., Front Office, Client Onboarding, Reconciliations, Settlements, Collateral Management etc.
• Excellent communication and interpersonal skills, with experience presenting to executive level stakeholders.
• Excellent problem-solving skills with the ability to clearly structure analysis.
• Strong understanding and experience of the project management lifecycle.
• Advanced PowerPoint and Excel skills.
• Proven change management and change delivery ability in one of the following areas (Digital Transformation, Risk & Regulatory Change, Technology Delivery):
• Digital Transformation
• Experience of leading teams to develop cost models and business cases.
• Experience of leading teams to deliver process transformation initiatives, including an understanding of process optimisation techniques.
• Knowledge of process intelligence tooling (process mining, communications mining etc.).
• Experience of leading teams to design and implement operating models.
• Knowledge of emerging technologies and their application in Capital Markets (e.g., GenAI, analytics, process automation).
• Risk and Regulatory Change:
• Strong knowledge of the UK and European financial regulatory environment.
• Strong knowledge of first and second line of defence functions and the front-to-back risk management framework, including a deep understanding of non-financial risks (e.g., operational risk, conduct risk).
• Strong understanding of risk from an operating model, process, controls, and regulatory perspective.
• Experience of leading teams on large regulatory remediation programmes, such as MIFID, Brexit, FRTB, T+1 accelerated settlement, Consent Order etc.
• Experience of leading teams on global regulatory reporting remediation programmes, such as CFTC, MiFID and EMIR etc.
• Experience of leading teams to develop enhanced controls to mitigate identified risks.
• Deep understanding of how technology architecture supports the F2B trade lifecycle e.g. understanding of pre-trade systems, risk management systems, post trade systems etc.
• Experience of leading technology delivery and implementations using agile methodologies.
• Experience of leading teams to analyse large data sets (e.g. trade data) and use industry standard tooling e.g. Alteryx, PowerBI, Tableau.
• Experience in Test Management and Event Management or equivalent.

Our hybrid working policy: You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.