Intelligent Automation Business Analyst & Delivery Manager, IT Business Services

This role will play a significant part in our transformational AI portfolio of work within the firm. The purpose of the function is to apply IA to improve employee experiences and provide time back to employees to work on value-adding tasks.

The role will focus on designing and delivering internal IA solutions. You will establish and maintain relationships and work closely with senior stakeholders across the business to identify future opportunities for IA solutions along all the way to realization of the benefits and outcomes. You will be supported by a diverse and dynamic team of technologists based across different locations.

• Lead AI Discovery: Proactively identify and assess IA opportunities, conducting thorough analysis to determine feasibility and potential benefits, focusing on driving business value and efficiency.
• Requirement Gatherings & Delivery: Create detailed requirement documentation and define requirements for IA solutions, collaborating closely with Subject Matter Experts (SMEs) and developers.
• Stakeholder Management & Change Implementation: Manage stakeholder engagement, leading change management activities, including training, to ensure smooth adoption of IA solutions.
• Project Management: Oversee all aspects of IA projects, including setting deadlines, assigning responsibilities, monitoring progress, managing risks and issues, and coordinating testing with operational and technology teams.
• Relationship Building & Continuous Improvement: Cultivate strong relationships with business partners to identify and pursue future opportunities.

Connect to your skills and professional experience

• Process Design & Analysis: Proven experience in process design using tools like Visio, incorporating process mapping techniques, with a focus on identifying automation opportunities. Experience evaluating business processes for technology suitability, including IA. Experience writing test scenarios and creating test data.
• Analytical skills: Able to define clear and actionable requirements for the automation solutions ensuring alignment with business objectives and facilitating effective collaboration between stakeholders and technical teams.
• Project & Stakeholder Management: Proven ability to manage and deliver multiple projects simultaneously in a fast-paced environment, including senior stakeholder management.
• Problem-Solving & Continuous Improvement: Excellent problem-solving skills with a demonstrated ability to think creatively and apply process optimisation methodologies to enhance solution effectiveness. Proven ability to identify potential issues and find effective ways to resolve them.
• Communication & Collaboration: Excellent presentation, interpersonal, and documentation skills. Proven ability to effectively communicate with and motivate project teams, process SMEs, and stakeholders to achieve project goals.

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact.

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm.

You’ll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy.

Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of two years or more.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see.