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- Tasks: Lead strategic guidance for Shared Services in the Public Sector, optimising operations and driving performance.
- Company: Join Deloitte, a leader in providing commercial and financial advice across various sectors.
- Benefits: Enjoy flexible working options, professional development, and a supportive culture that prioritises wellbeing.
- Why this job: Make a real impact while collaborating with diverse teams and shaping the future of public services.
- Qualifications: Extensive experience in Shared Services/BPO, strong leadership skills, and excellent client relationship management.
- Other info: Opportunities for returners to refresh skills and transition back into the workplace.
The predicted salary is between 43200 - 72000 £ per year.
Our Infrastructure & Capital Projects team provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors – we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes.
Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP’s flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients' transformation programmes.
This position offers unique networking and multi-disciplinary working opportunities across our HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you, we would be happy to discuss your preferences for flexible working.
Your responsibilities include:
- Provide strategic guidance to senior GPS client executives and function leaders on establishing and optimising their Shared Services and/or BPO functions (incl. hybrid models).
- Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models.
- Lead multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements.
- Foster strong client and third party relationships, serving as a trusted advisor and maintaining a deep understanding of business needs.
- Drive business development efforts, including identifying new opportunities, shaping proposals, leading pursuit teams, and expanding relationships with existing clients.
- Mentor and develop team members, providing guidance and support in their professional growth.
- Lead market eminence efforts in the public sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact Shared Services, and BPO sectors.
- Collaborate with cross-functional teams to ensure seamless project execution and knowledge sharing.
Your professional experience should include:
- Extensive experience in Shared Services, and/or BPO within the Public Sector, with a proven track record of delivering successful engagements for the Public Sector.
- Leadership skills, with the ability to effectively lead, manage and inspire combined and multi-disciplinary teams to achieve exceptional results.
- Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service within the Public Sector.
- Proven experience in leading business development, including identifying opportunities, shaping proposals, leading pursuit teams, and expanding client relationships within the Public sector.
- Deep understanding of industry trends, emerging technologies, and regulatory landscape.
- Excellent communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.
- Eligibility for security clearance is a crucial requirement due to the high demand in the Public Sector.
Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.
Director, Shared Services, Public Sector employer: Deloitte LLP
Contact Detail:
Deloitte LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Shared Services, Public Sector
✨Tip Number 1
Network strategically within the public sector. Attend industry events, webinars, and conferences where you can meet professionals already working in shared services or BPO roles. Building these connections can provide insights into the role and potentially lead to referrals.
✨Tip Number 2
Stay updated on industry trends and emerging technologies relevant to shared services. Subscribe to newsletters, follow thought leaders on social media, and engage in discussions on platforms like LinkedIn to demonstrate your knowledge during interviews.
✨Tip Number 3
Prepare for interviews by developing a strong understanding of Deloitte's values and how they align with your own. Be ready to discuss how your leadership style and experience in shared services can contribute to their mission and client success.
✨Tip Number 4
Consider reaching out to current or former employees at Deloitte to gain insights about the company culture and expectations for the Director role. This can help you tailor your approach and show genuine interest in the position.
We think you need these skills to ace Director, Shared Services, Public Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in Shared Services and BPO within the Public Sector. Focus on specific achievements that demonstrate your ability to deliver successful engagements and drive performance.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic guidance experience and how you've successfully collaborated with clients to meet their business objectives. Mention your leadership skills and ability to inspire multi-disciplinary teams.
Showcase Relevant Skills: Clearly outline your skills in client relationship management, business development, and understanding of industry trends. Use examples from your past roles to illustrate how these skills have led to successful outcomes.
Highlight Flexibility and Adaptability: Since the role encourages flexible working arrangements, mention your adaptability and willingness to embrace different working styles. This shows you align with the company's values and culture.
How to prepare for a job interview at Deloitte LLP
✨Understand the Role and Responsibilities
Before the interview, make sure you thoroughly understand the job description and the specific responsibilities of the Director, Shared Services role. Familiarise yourself with the key areas such as shared services strategy, BPO functions, and client relationship management to demonstrate your knowledge during the discussion.
✨Showcase Your Leadership Experience
As a Director, you'll need to lead multi-disciplinary teams effectively. Prepare examples from your past experiences where you've successfully led teams, managed projects, or driven performance improvements. Highlight your ability to inspire and mentor team members, as this is crucial for the role.
✨Demonstrate Industry Knowledge
Stay updated on the latest trends and regulatory changes in the public sector, especially regarding shared services and BPO. Be ready to discuss how these trends could impact the organisation and how you can leverage them to drive success in your role.
✨Prepare Thoughtful Questions
Interviews are a two-way street. Prepare insightful questions that show your interest in the company and the role. Ask about their approach to flexible working, how they foster inclusion, or what challenges they foresee in the public sector. This will demonstrate your engagement and strategic thinking.
