Director, Shared Services, Public Sector

Our Infrastructure & Capital Projects team provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors – we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes.

Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP’s flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients' transformation programmes.

This position offers unique networking and multi-disciplinary working opportunities across our HCM, finance, GBS, HR, and business modelling teams. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you, we would be happy to discuss your preferences for flexible working.

We are looking for talented Directors to join the Deloitte Infrastructure and Capital Projects team with demonstrable expertise delivering shared and business services strategies that have driven performance, profitability and delivered cost efficiencies. We are seeing increasing market demand for advisory services across Shared Services strategy, commercial arrangements and business cases (Green Book).

Your responsibilities include:

• Provide strategic guidance to senior GPS client executives and function leaders on establishing and optimising their Shared Services and/or BPO functions (incl. hybrid models).
• Engage and collaborate with clients to understand their business objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models.
• Lead multi-disciplinary project teams (incl. leveraging the breadth of expertise and experience across Deloitte) to deliver high quality engagements in line with client and contractual requirements.
• Foster strong client and third party relationships, serving as a trusted advisor and maintaining a deep understanding of business needs.
• Drive business development efforts, including identifying new opportunities, shaping proposals, leading pursuit teams, and expanding relationships with existing clients.
• Mentor and develop team members, providing guidance and support in their professional growth.
• Lead market eminence efforts in the public sector, including staying up-to-date with industry trends, emerging technologies, and regulatory changes that impact Shared Services, and BPO sectors.
• Collaborate with cross-functional teams to ensure seamless project execution and knowledge sharing.

Your professional experience should include:

• Extensive experience in Shared Services, and/or BPO within the Public Sector, with a proven track record of delivering successful engagements for the Public Sector.
• Leadership skills, with the ability to effectively lead, manage and inspire combined and multi-disciplinary teams to achieve exceptional results.
• Excellent client relationship management skills, with a focus on building long-term partnerships and delivering exceptional client service within the Public Sector.
• Proven experience in leading business development, including identifying opportunities, shaping proposals, leading pursuit teams, and expanding client relationships within the Public sector.
• Deep understanding of industry trends, emerging technologies, and regulatory landscape.
• Excellent communication, presentation, and influencing skills, with the ability to effectively communicate complex concepts to diverse and senior stakeholders.
• Eligibility for security clearance is a crucial requirement due to the high demand in the Public Sector.

Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.