Director - Consumer, Private Sector, Major Programmes - Human Capital, Technology & Transformation

Are you an established and influential industry leader in the Consumer sector? Do you bring extensive experience of successfully delivering technology-enabled transformation programmes from end to end in a Consumer environment? Do you bring a proven track record of building long-lasting C-suite relationships and delivering impactful transformation in Consumer environments? If so, Deloitte’s Major Programmes practice could be the place for you!

Our Major Programmes practice (part of the wider Human Capital offering) is currently recruiting for individuals with industry and technical skills that can strengthen our capability to address complex programme challenges and create conditions for success for the world’s most impactful programmes. Over the last 50 years, the world has changed significantly, but the approach to tackling these increasingly cross-cutting, capital-intensive, and technologically complex programmes has not evolved at the same pace. Our clients look to us and our deep and broad programme delivery expertise to lead them through complex transformations and implement new and effective ways to deliver major programmes.

Our market-leading next generation delivery approach, Programme Aerodynamics, replaces siloed, conventional, linear thinking with multi-disciplinary capability to help our clients deliver their most critical and demanding programmes while reinforcing Deloitte’s commitment to purpose-led change. Programme Aerodynamics is a fundamentally new approach, bringing together mindsets, expertise, methodologies, and solutions from Strategy, Programme Delivery, Digital, Programme Leadership, and Human Centred Transformation to anticipate, shape, and manage change in major programmes. It empowers project leaders to effectively anticipate and manage change, risk, and uncertainty across a programme’s lifecycle, shaping its success.

Our practice comprises a blend of those who have worked previously in industry (in both technical and non-technical roles) and those who have prior consulting experience. The strength and value Major Programmes brings to our clients and to Deloitte is a result of our collectively diverse and highly relevant industry insights and experience; the complexity of challenges our clients face requires us to leverage this diverse range of skillsets and experiences.

You will have the opportunity to work across a range of programmes, building your skills and experience on the job, as well as supported by our world-class profession development approach. You will also experience the breadth of what Deloitte offers, working with colleagues across a range of disciplines and drawing on our market-leading methods, and our global assets and tools.

As a senior leader in our Consumer practice, you are passionate about making an impact in partnership with clients to drive strategic and business outcomes through the delivery of complex transformations and transactions.

Your Role as a Director – Consumer:

• Forming and leading multi-disciplinary teams in partnering with clients to solve challenging problems through the delivery of strategically significant, large-scale, and complex projects and programmes in the Consumer sector.
• Leveraging and building long-standing, trust-based relationships with the most senior client stakeholders within the Consumer industry to understand their business challenges and transformation agendas, and bringing the best of Deloitte in helping to deliver against them.
• Being present and active in the market, bringing a distinctive voice and differentiated points of view to salient client issues, using industry and technology trends to drive a differentiated perspective.
• Manage and oversee our priority Consumer accounts and relationships, including leading commercial proposals, the development and application of Deloitte points-of-view, and end-to-end delivery of a portfolio of transformation projects and programmes to the highest standards of quality.
• Building, cultivating, and owning a suite of internal, cross-functional, partner-level relationships to position and promote Major Programmes’ capability and offerings.
• Developing and leading go-to-market strategies, campaigns, and proposals, collaboratively architecting multi-disciplinary solutions to unlock value for our clients where they need it most.
• Driving the development of our Major Programmes capability to ensure we are always at the forefront of quality and impact for our clients.
• Developing and upskilling our Major Programmes practitioners, driving their growth, and ensuring we are developing the future-facing skills required to meet the demands of our clients.
• Role-modelling Deloitte’s shared values in all that you do.

Connect to your skills and professional experience:

You’re curious, collaborative, and a natural at taking the initiative. We have unique challenges to solve, and often in unique contexts. You should have strong experience in most of the following:

• Significant demonstrable experience in successfully leading large-scale technology implementation programmes from end to end, with prior experience in the Consumer industry.
• Proven track record of successfully delivering and implementing market-leading front- and back-office technology platforms as part of transformation programmes in a Consumer environment.
• Extensive experience as an influential and effective leader within the Consumer sector, including significant experience in a leadership role within a professional services environment.
• Proven experience in developing and managing C-suite-level client relationships, and helping to shape future client strategies to deliver value-focused outcomes.
• Demonstrable experience of developing and managing a portfolio of client relationships and accounts, including an existing suite of senior relationships across the Consumer sector.
• Proven ability to build, convert, and manage a pipeline of opportunities and projects.
• Prior relevant experience in a management consulting organisation or environment, and a proven ability to operate and lead teams through ambiguity towards delivering high-quality and value-generating outcomes for clients and stakeholders.
• Proven ability to manage all stages of commercial engagement, including proposals, contracting, and delivery, with responsibility for managing budgets, profitability, and billing.
• Proven ability to architect, solution, and plan complex major programmes, including setting complex programmes up for success, programme recovery, formulation and execution of programme strategy, designing and operating delivery models, and leveraging technology (such as AI) to enable data-driven insights and optimise efficiency in delivery.
• Proven ability to work with global delivery teams to deliver high-quality outcomes.
• Proven ability to work, influence, and advise at C-suite-level to deliver effective and lasting outcomes, including enabling successful transformation delivery.
• Proven track record as a thought-leader in the Consumer industry and/or in complex transformation delivery, including the creation, publication, and application of points-of-view, perspectives, and articles.
• Experience of establishing and/or operating a transformation office construct at an enterprise-level, or as part of a technology or digital control tower.
• Proven ability to work collaboratively and cross-functionally to form and lead effective, high-performing teams in delivering against complex challenges.
• Proven ability to cultivate a followership, manage diverse teams within an inclusive culture, and support our people in their development.

Connect to your business – Technology & Transformation Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

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Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.