Senior Manager, Digital Banking Solutions - Technical Business Analyst, Operations Industry & D[...] in City of London

The banking industry has been revolutionised by digital challenger banks and a vast FinTech landscape. Digital Banking Solutions is a Deloitte Operations Industry & Domain Solutions team who adopts a technology focused approach in delivering business benefit to our clients. Our banking clients engage us to solve their most complex problems, help shape technology strategies and most importantly, to deliver those strategies through modern technology solutions.

As part of this team, you’ll work alongside a team of Banking specialists from across retail & commercial banking, where you will take an active role in shaping and architecting transformational solutions for our clients. You’ll be working with likeminded Subject-Matter Experts and be a pivotal part of our growing solution architecture capability. Our clients range from the largest, most important Banks and Financial Institutions from across the UK, Europe, and the Middle East, to the modern digital challenger banks and the FinTech companies that help them grow.

With our global alliances with key technology partners, you will help us strive to deliver modern, innovation and cutting-edge technology to our clients.

As a Senior Manager, your subject matter and expected outputs can vary significantly from client to client. Each client role you take will be different and be at different stages of the delivery lifecycle. This diversity of role provides new and interesting opportunities, but also requires you to have the latitude to adapt. Depending on the client role, you will be expected to:

• Support clients in creating and assessing their technology strategies and roadmaps, ensuring they are investing in the right technology and delivering in the right order.
• Support delivery programmes by gathering requirements, managing those requirements through agile software tools, working with Product Owners, Solution Architects, Development teams and Programme Managers.
• Continuously learn, improve, and adapt to the nature of the client and programme.
• Expand into new subject matters where required (e.g. Retail Banking, Payments, Commercial Banking, etc.).
• Perform a technical BA role, supporting the client throughout the project/programme lifecycle across discovery, requirements gathering, solution design and build, end-to-end testing, process definition and change and go-live.
• Drive data driven decisions and optimise processes as part of design activities.

Outside of client engagements you will be an important member of a growing BA practice within Digital Banking. You will also be involved in:

• Contributing to thought leadership and continuous capability development to the firm, ensuring we are setting the standard for our clients to follow and we are at the cutting edge of the latest technology developments that apply to the Banking industry.
• Strengthening our Business Analysis capability through coaching and mentoring junior team members to help them grow to their full potential and become the architects of the future.
• Building effective client relationships with peer-level stakeholders across all business and technical domains including IT, Operations and Risk.
• Building and maintaining the business relationships with our technology partners ensuring we remain up to date with all their latest innovations.
• Contributing to business development work, bringing entrepreneurial mindset, leading the development of our key propositions to market through pre-sales, bid preparation and client presentations.
• Supporting the definition and implementation of Deloitte accelerators and standards and promoting adherence to these standards within internal and external programmes and projects.
• Participating fully within Deloitte to assist the growth of the digital banking practice and the Industry Solutions division including supporting the firm’s commitment to creating a more diverse and inclusive culture.

You are an enthusiastic, passionate, independent thinker. These attributes will help you work with your teams to drive change and real impact in the banking industry, demonstrating your excellent communication and presentation skills. You are technically minded and enjoy solving complex problems. You enjoy challenging yourself with new problems and bring a technical mindset and skillset to reaching into the detail of complex problems to identify and deliver technical solutions. You are on the pulse of the banking industry. You are up to date on the latest banking trends and technology. You know the problems our clients face and the solutions available to resolve them.

The essentials: We are recruiting candidates with the following experience:

• Experience of working with Next Gen Core Banking Solutions (specifically 10x, Thought Machine, Mambu, Temenos or FIS or equivalent).
• Experience of core system modernisation (in particular within Banking but broader FS would be helpful) with a track record of high performance and success in your role delivering change and transformation for your end client.
• Experience of complex systems integration programmes preferably with FS example of this could include new core integration into existing legacy architecture and required migration activities.
• End user focused requirements definition/technical design experience in a banking or other highly regulated environment, leveraging agile ways of working from backlog definition, story mapping and writing epics/user stories to support the software delivery lifecycle.
• Experience in working with technical stakeholders to create and shape technical solution designs leveraging latest thinking on architectural approaches, e.g. modular architecture.
• Working closely and collaborating with internal and client stakeholders to understand and articulate challenges to implement overall vision.

The Desirables:

• Experience or understanding of banking products, processes, and technologies in areas such as: Commercial and/or Retail banking including but not limited to; products such as payments, mortgages, lending, trade and supply chain finance, cash management and liquidity.
• Digital channels including but not limited to; mobile, web and Relationship Manager focused channels.
• Digital platforms and technologies including but not limited to; cloud, API/Microservices, data and analytics.
• Experience of successfully managing small teams, leading technology implementations within the banking sector and building and maintaining relationships with external stakeholders.
• Experience of guiding and coaching junior talent through challenging situations and providing honest and constructive development points.
• Working with engineering and test teams to help translate and communicate technical designs during implementation to help deliver solutions to end users.
• Appreciation of emerging technology and trends in banking with an understanding and knowledge of different players in the banking ecosystem, ranging from FinTechs to established global technology providers.
• Proficiency with data modelling and working with UML diagrams to support design activities.
• Strong proficiency in key day to day applications such as Microsoft Office, Jira and Confluence.

Preferably you will also have:

• Industry certifications such as Scrum Master, Product Owner, BCS, ITIL, TOGAF, and Cloud certifications such as AWS/GCP/Azure among others.
• Proficiency or experience with a software development language e.g. Java, Python, SQL, HTML, JSON.

At Deloitte we champion individuality, and we understand that our differences are what keep us strong, successful, and diverse. If you do not fit all the requirements above but feel you have a place in our organisation please apply.

Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Our hybrid working policy: You’ll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step: A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.