HR Advisor, HR Advisory Services, 12 month Secondment/FTC in Cardiff

Are you looking for the next exciting career opportunity? Do you have a passion for delivering a high quality service and an exceptional customer experience? Do you want to work in a supportive team where you are valued for the diversity that you bring and your ideas are encouraged? If so, this could be the role for you.

HR Services are looking for a HR Advisor to join our HR Advisory Service. The primary function of the role is to provide professional advice and support on performance and conduct matters. The team works closely with a wide range of SME colleagues from the internal HR community to deliver a coordinated service to the business.

The HR Advisory T1 Advisor will support the smooth running of the Advisory functions within the HR Services function of Central Business Services. You will support and provide guidance to the Advisory Senior Assistants on more complex cases and may be required to deputize for the Advisory Team Leader when necessary.

Providing day to day HR advisory support to employees, people leaders and partners across Deloitte UK on an allocated case load which will include but is not limited to:

• Supporting the business with performance management, investigations, and low level disciplinaries up to and including dismissal.
• Managing informal grievances and escalating where appropriate.
• Managing escalations as allocated both from Central Business Services and wider HR teams, ensuring appropriate follow up and management of stakeholders.
• Collate feedback from stakeholders to improve service delivery through learning, reflections and improvements.
• Utilise coaching skills to drive consistency and embed new starters.
• Conduct peer checking across the team.
• Authenticate and support AWOL cases and conduct exit interviews.
• Managing security and data breaches and progress through the disciplinary process as appropriate.
• Support connection and collaboration within the HR Advisory team, with a focus on knowledge sharing.
• Providing timely and effective handover, where appropriate, of cases that require input or completion by the wider HR community.
• Ensuring all SAP related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
• Ensuring effective utilisation of case management tools, keeping all records up to date and accurate and tracking activities through to timely closure.
• Ensuring compliance with appropriate Data Protection legislation at all times.

You thrive being a team player, sharing knowledge, experience and ideas and enjoy collaborating with peers, the wider HR community, and the business to find the best fit solutions. Ability to strategically guide and advise on performance and misconduct matters from providing initial advice through to dismissal by providing end to end case management support. Providing expert counsel to the business on policy interpretation, employment law considerations, and risk mitigation strategies, producing and reviewing case documentation.

Demonstrated expertise in managing a high volume of cases, ensuring timely resolution while mitigating risk and considering both legal and commercial implications, escalating when appropriate to the management team or HR SME colleague. Maintain a professional and positive attitude, with exceptional communication and interpersonal skills. Effectively influencing and persuading others and articulating thoughts and ideas in a composed manner to instil confidence in others. Actively identify opportunities to streamline processes and enhance efficiency, participate in efforts to support and embed change across HR Services and the wider HR function as well as engaging with continuous service improvements.

Demonstrate commercial awareness & risk management which includes an understanding of the current environment within which we operate and an ability to adapt recommendations or advice as appropriate. Demonstrate a methodical, analytical and clear approach to problems using appropriate tools and technologies to help identify key trends. A strong advocate for data integrity and compliance, ensuring accurate and timely record-keeping of all employee relations matters within the case management tool (Service Now).

Other skills include:

• A confident delivery of verbal and written communications with excellent attention to detail.
• An ability to develop effective relationships with key stakeholders.
• Ability to influence through personal credibility.
• Adaptable to change and ways of working.
• Software skills: Excellent knowledge of Microsoft Office (particularly Excel and PowerPoint) and specific HR applications – of these, SAP and ServiceNow are preferable.
• Industry knowledge: An experienced HR professional that has come from either a professional services environment or alternatively a fast‑paced demanding ER role.

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact.

Our hybrid working policy: You’ll be based in Birmingham, Cardiff or Milton Keynes with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.

You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.