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- Tasks: Manage client relationships and drive strategic account growth.
- Company: Join Deloitte, a leading global professional services firm.
- Benefits: Enjoy hybrid working, competitive salary, and continuous learning opportunities.
- Why this job: Make a real impact by nurturing key client relationships in a dynamic environment.
- Qualifications: Experience in relationship management and strong communication skills required.
- Other info: Collaborative culture with excellent career development prospects.
The predicted salary is between 28800 - 48000 £ per year.
Deloitte’s Clients & Markets function is a 300-strong enabling team of varied disciplines, with a common purpose of enhancing our reputation, relationships and revenue in the market. Our Client Relationship Programme comprises a number of ways in which we provide best in class account support for our priority clients. The Client Relationship Executive (CRE) plays a pivotal role, working alongside our Lead Client Service Partner (LCSP) to bring the best of Deloitte to our clients. Our CREs are aligned to the firm’s priority accounts which are often sophisticated and complex in their nature, industry leading or well-known brand names, with a footprint in the UK or globally. CREs develop strength and depth in relationships, internally and externally, to leverage opportunities for growth.
As a Client Relationship Executive, you will play a central and important role within the account team, acting as the focal point for communications and activity. These are relationship focused roles not sales and project delivery roles. Your responsibilities will include:
- Strategic Relationship Management: Leveraging stakeholder relationships to drive action and ensure seamless communication across the account.
- Account Strategy & Growth: Collaborating with market-facing account teams to develop and execute strategic ambitions, understanding client needs, industry trends, and Deloitte's full suite of offerings.
- Insight & Thought Leadership: Identifying and sharing valuable insights, thought leadership, and points of view with the account team and key client stakeholders to nurture and develop relationships.
- Team Building: Leading knowledge sharing, coaching the account team on client challenges and trends, and bringing the account team together to best serve our clients.
- Financial & Market Oversight: Reviewing and sharing information on client buying behaviours and the competitor landscape, maintaining financial oversight and reporting, supporting annual business planning, and building knowledge of alternative pricing and delivery models.
- Risk & Compliance: Appropriately monitoring the risk profile on your aligned accounts and ensuring effective compliance with contractual obligations.
- Community & Voice of the Client: Sharing leading practices, enhancing the CRE community, and contributing to industry and sector development by sharing client insights.
We are looking for candidates that are experienced in relationship/account management roles with a passion for client excellence and a curiosity for their clients’ business. Essential skills and experience include:
- Senior Stakeholder Management: Proven ability to build trusted peer relationships with senior stakeholders.
- Leadership & Collaboration: Confident in working with senior teams and collaborating effectively with busy professionals to deliver results.
- Client-Facing Experience: Demonstrable experience in a client-facing role.
- Project Management: Excellent project management skills with a strong track record of executing initiatives to tight deadlines.
- Financial Services Expertise: Experience working within or a strong understanding of the Financial Services industry, ideally within Insurance.
- Emotional Intelligence: Strong emotional intelligence, with demonstrable success in building rapport and credibility across all levels of seniority.
- Quantitative Literacy: Confident with financial reporting, able to identify the 'story behind the numbers' to spot trends, themes, and recommend courses of action.
- Risk Management: Understanding of and ability to monitor risk effectively.
- Remote Team Collaboration: Experience working effectively within remote teams.
- CRM Proficiency: Experience using and promoting engagement in CRM systems to generate powerful, actionable intelligence for accounts.
- Presentation Skills: A confident and engaging presenter.
- Technical Proficiency: Proficient with Microsoft Office tools.
Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact.
Our hybrid working policy allows you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.
Making an impact is more than just what we do: it’s why we’re here. We want you to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Manager, Client Relationship Executive Financial Services, Clients & Markets in Birmingham employer: Deloitte LLP
Contact Detail:
Deloitte LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Client Relationship Executive Financial Services, Clients & Markets in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it relates to the role. Keep it concise and engaging – think of it as telling a story that highlights your strengths and achievements.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Manager, Client Relationship Executive Financial Services, Clients & Markets in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Executive role. Highlight your experience in relationship management and how it aligns with Deloitte's values and the specific responsibilities mentioned in the job description.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that showcase your stakeholder management, project management, and client-facing abilities. This will help us see how you can contribute to our team.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to know the real you. Share your passion for client excellence and how you’ve built relationships in your previous roles.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and you’ll be one step closer to joining our amazing team at Deloitte!
How to prepare for a job interview at Deloitte LLP
✨Know Your Client
Before the interview, dive deep into understanding the clients you’ll be working with. Research their business models, recent news, and industry trends. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Relationship Skills
Prepare examples that highlight your experience in building and maintaining relationships. Think of specific instances where you successfully managed stakeholder expectations or resolved conflicts. This is crucial for a Client Relationship Executive role.
✨Demonstrate Strategic Thinking
Be ready to discuss how you would approach account strategy and growth. Think about how you can leverage existing relationships to drive action and create opportunities. Presenting a strategic mindset will resonate well with the interviewers.
✨Engage with Emotional Intelligence
During the interview, showcase your emotional intelligence by actively listening and responding thoughtfully. Use examples that demonstrate your ability to adapt your communication style to different stakeholders, which is key in a client-facing role.
