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- Tasks: Lead and mentor a team of Service Desk Analysts to deliver top-notch customer service.
- Company: A leading consulting firm in Northern Ireland with a focus on excellence.
- Benefits: Flexible hybrid working options and opportunities for professional growth.
- Why this job: Make a real difference by guiding a team and enhancing customer experiences.
- Qualifications: Experience in service operations and strong IT Service Management skills required.
- Other info: Join a dynamic team and enjoy a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
A leading consulting firm in Northern Ireland is seeking a Service Desk Lead to manage a team of Service Desk Analysts. You will mentor team members, ensure performance standards are met, and be responsible for guiding the team to deliver exceptional customer service.
Ideal candidates will have:
- Substantial experience in service operations
- A strong IT Service Management background
- Excellent stakeholder communication skills
Flexible hybrid working options are available.
Senior Service Desk Lead & Operations Coach (Hybrid) in Belfast employer: Deloitte LLP
Contact Detail:
Deloitte LLP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Desk Lead & Operations Coach (Hybrid) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Desk Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service operations and team management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! When you get the chance to chat with potential employers, share specific examples of how you've mentored team members and improved performance standards in previous roles. This will help you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for the perfect job. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Senior Service Desk Lead & Operations Coach (Hybrid) in Belfast
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your substantial experience in service operations. We want to see how you've led teams and improved performance standards in your previous roles.
Communicate Clearly: Since excellent stakeholder communication skills are key, ensure your application is clear and concise. Use straightforward language to demonstrate your ability to communicate effectively.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to reflect the specific requirements of the Senior Service Desk Lead role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates!
How to prepare for a job interview at Deloitte LLP
✨Know Your Service Desk Inside Out
Make sure you brush up on your knowledge of IT Service Management principles. Be ready to discuss how you've implemented these in previous roles and how they can be applied to enhance the service desk operations at the consulting firm.
✨Showcase Your Mentoring Skills
Prepare examples of how you've successfully mentored team members in the past. Highlight specific instances where your guidance led to improved performance or customer satisfaction, as this will demonstrate your capability to lead and develop a team.
✨Communicate Like a Pro
Since excellent stakeholder communication is key, practice articulating your thoughts clearly and confidently. Think about how you would handle difficult conversations or feedback sessions, and be ready to share those experiences during the interview.
✨Embrace the Hybrid Model
Familiarise yourself with the hybrid working model and be prepared to discuss how you would manage a remote team effectively. Share your strategies for maintaining team cohesion and performance, as this will show that you're adaptable and forward-thinking.
