Operate Hub - Junior Service Delivery in Belfast

Deloitte supports clients undergoing transformation and growth in a dynamic environment by leveraging our extensive industry knowledge, functional insights, and a global network of resources. We provide technology-driven solutions that integrate innovation, industry expertise, business process knowledge, and operational technology implementation.

You will support our Service Delivery Managers and contribute to the successful delivery of Operate engagements. You will work closely with clients and internal operational delivery teams, ensuring smooth service delivery and contributing to client satisfaction. This role offers an excellent opportunity to develop your skills in service delivery management within a leading professional services firm.

Key Responsibilities:

• Client Relationship Support: Assist Service Delivery Managers in building and maintaining client relationships by preparing materials for client meetings, documenting client interactions, and following up on action items.
• Service Delivery Support: Contribute to the execution of Operate engagements by tracking progress against project plans, supporting service level agreement (SLA) monitoring, and assisting with the documentation of service delivery processes.
• Incident and Problem Management Support: Support the Service Delivery Manager in managing incidents, documenting problems, and tracking resolutions. Learn and apply ITIL best practices.
• Service Level Reporting Support: Assist in collecting and compiling data for service performance reports, and contribute to the identification of areas for service improvement.
• Risk and Issue Management Support: Support the identification and documentation of risks and issues, and assist in developing mitigation plans.
• Administrative Support: Provide administrative support to the Service Delivery team, including scheduling meetings, managing documentation, and coordinating communication.
• Continuous Improvement Support: Contribute to continuous improvement initiatives by researching best practices and supporting the implementation of process improvements.

Your skills and experience:

• You must be eligible for UK Security Clearance (SC).
• Some experience in a client-facing or service-oriented role. Graduates with relevant internships or placements are encouraged to apply.
• Developing client relationship skills, with a demonstrated ability to communicate effectively and build rapport.
• Foundational understanding of ITIL framework and service management principles, or a demonstrable interest in developing this expertise.
• Basic understanding of service level agreements (SLAs) and performance reporting.
• Emerging ability to identify and document risks and issues.
• Good communication, interpersonal, and presentation skills.
• Good analytical and problem-solving skills.
• Ability to work independently and as part of a team. A proactive and enthusiastic approach to learning and development is essential.

At Deloitte, we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely.

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see.