Associate Director, ServiceNow Transformation Architect

Bristol, Edinburgh, Glasgow, London, Manchester

Business Line

Job Type

Permanent / FTC

Date published

16-May-2025

18911

Connect to your Industry

At Deloitte we help clients around the world help resolve their most critical information and technology challenges, across the breadth of IT & Digital, from strategy through to implementation and managed services. With a team of more than 1700 people working in Technology in the UK, we bring our passion, experience, and technology skills to bear on our clients most high-profile technology projects.

Our ServiceNow capability is a rapidly growing part of our business. As a ‘Global ServiceNow Partner’ we provide services across all four Partner capacities to our global clients. We transform businesses through the design and implementation of ServiceNow, developing innovative solutions on the platform to tackle our clients most pressing needs. We focus on delivering high value sustainable change and business outcomes and work closely with ServiceNow leadership and product teams to address the future challenges faced by our clients.

As an Associate Director in our ServiceNow team, you will benefit from a role that gives you the opportunity to build, shape and innovate transformative solutions; leading client relationships and solution delivery as soon as you join. You will broaden your skillset working on complex, transformational solutions across a range of clients and gain valuable experience in developing and building the business across our industries and our consulting network.

Discover more about our ServiceNow capability here .

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients\’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

In the role you will lead from the front; Partnering with our clients to deliver impactful outcomes whilst simultaneously fostering the growth of your team. You will be responsible and accountable for the successful implementation of the ServiceNow platform on complex and large-scale engagements.

Features of your role include:

• Developing new business opportunities and expanding the firm\’s client base. Use your experience to identify potential clients, develop proposals, and participate in business development activities.
• Build and maintain strong relationships with clients. Working closely in partnership with our clients to understand their aspirations, needs and provide solutions that meet their business objective and goals.
• Lead project teams, responsible for ensuring that the project is delivered on time, within budget, and to the client\’s satisfaction.
• Manage the financials of the project ensuring that the project is profitable and that resources are allocated effectively.
• Apply standard delivery models and form relationships across the global Firm and Global Delivery Network to leverage the best in bread delivery models.
• Provide thought leadership and expertise in ServiceNow, staying up to date with industry trends and best practices, and sharing your knowledge with clients and team members.
• Provide guidance, support to team members, and ensure that everyone is working towards the same goal.
• Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals.
• Drive our ServiceNow business and practice development activities relating to our growing ServiceNow capability.
• Understand and contribute to the firm’s commitment to creating a more inclusive environment.

Foster the growth of our people and business.

As a leader within our ServiceNow business you will play an important role in developing our business, our culture, and our people in the following ways:

• Mentor and coach team members to help them develop their skills and advance their careers. They provide feedback and support to help team members achieve their goals.
• Lead our business and practice development activities relating to our growing ServiceNow capability.
• Contribute and/or sponsor the development of innovative market solution offerings based on the ServiceNow platform.
• Understanding and contributing to the firm’s commitment to creating a more inclusive culture.

Accelerate our Business Development

You will play a vital role to in growing and developing our delivery pipeline, developing new business opportunities, and expanding the firm\’s client base.

• Lead in the development of proposals, providing Architectural insight and expertise to identity the right fit approach and solution for prospective clients.
• Help credentialise Deloittes expertise through supporting in Oral presentations.
• Create resource estimates and commercial approaches to support Business development.
• Follow Deloitte methodology and approaches.
• Build delivery time scales and project plans.
• Work with others as part of a wider response team.
• Understand offshore and onshore models to provide best solution for delivery and client outcomes.

Connect to your skills and professional experience

We are looking for individuals who are confident, experienced, and collaborative; bringing their own experiences to strengthen our growing capability. Deloitte works best connected, and we are looking for individuals with the ability to foster relationships across the firm as well as with our clients.

Required experience

• Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models.
• Demonstrated ability to work in a fast paced, challenging, and varied environment.
• Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, HRSD, iRM, ITOM, and CSM or equivalent.
• Demonstrate thought leadership in Energy, Resource and Industrial (ER&I) industries.
• Commercial awareness to manage effective client, supplier, and partner relationships.
• Understanding of the project sales cycle, including structuring a programme with appropriate resources and cost modelling.
• Understanding of Agile delivery methodologies.
• Understanding of the ServiceNow platform and its applications.
• Demonstrated ability to work in a fast paced, challenging, and varied environment.
• Enthusiasm and passion for the delivery of market leading solutions that make a difference and for building the business and reputation of the practice.
• Certified in Prince2 and/or Agile disciplines or equivalent.
• Certified in ITIL v3/4 Foundation or higher, or equivalent certifications.
• Certified ServiceNow System Administrator and Application Developer or equivalent.
• Certified ServiceNow Implementation or equivalent.
• Certified Technology Architect or Master Architect or equivalent.

Connect to your business – Technology and Transformation

Distinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we’ll make an impact that matters.

Enterprise, Technology and Performance

Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That’s where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your \”Immediate Family Members\” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organisations; I wanted to be part of a team that made a difference that I could be proud of.” – Dan, Technology and Transformation

Our hybrid working policy

You’ll be based in one of our UK locations with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

#J-18808-Ljbffr