Associate Director, Financial Services (Insurance), Programme Leadership, Major Programmes, Hum[...]

Bristol, Edinburgh, Glasgow, London, Manchester

Are you energised by the opportunity to tackle some of the world’s biggest and most complex social, environmental and economic challenges? Do you get excited about working with a diverse and global team of experts and experienced professionals? Are you passionate about leading organisations through transformation to deliver value and sustainable benefits to their customers, clients and staff? If so, Deloitte’s Major Programmes practice could be the place for you!

Deloitte’s Major Programmes practice (part of the wider Human Capital offering) is currently recruiting for individuals with industry and technical skills that can strengthen our capability to address complex programme challenges and create conditions for success for the world’s most impactful programmes. Major Programmes typically involve the delivery of a major capital asset or infrastructure through large, complex programmes that require significant investments and span multiple years. Historically, most Programmes of this scale and impact fail to deliver value, on time and on budget.

Our clients look to us and our deep and broad programme delivery expertise to lead them through complex transformations and implement new and effective ways to deliver major programmes. Our market leading next generation delivery approach, Programme Aerodynamics, replaces siloed, conventional, linear thinking with multi-disciplinary capability to help our clients deliver their most critical and demanding programmes while reinforcing Deloitte’s commitment to purpose-led change.

Programme Aerodynamics is a fundamentally new approach bringing together mindsets, expertise, methodologies, and solutions from Strategy, Programme, Digital, Programme Leadership and Human Centred Transformation to better anticipate, shape and manage change in Major Programmes. It empowers project leaders to effectively anticipate and manage change, risk and uncertainty across a programme’s lifecycle, shaping its success.

Our practice comprises a blend of those who have worked previously in industry (in both technical and non-technical roles) and those who have prior consulting experience. The strength and value Major Programmes bring to our clients and Deloitte is a result of our collectively diverse and highly relevant industry insights and experience; the complexity of challenges our clients face requires us to leverage this diverse range of skillsets and experiences.

You will have the opportunity to work across a range of impactful programmes, building your skills and experience on the job, as well as supported by our world class professional development approach. You will also experience the breadth of what Deloitte offers, working with colleagues across a range of disciplines in a dynamic and collaborative environment and drawing on our market leading methods, and our global assets and tools.

Our Major Programmes business sits within Human Capital - the world’s leading people and HR transformation business. As part of a practice that brings research and analytics expertise together with deep industry knowledge, you’ll develop change programmes that are not only innovative, but deliver the most positive impact for all, and in doing so you’ll develop trusted relationships with senior business stakeholders.

Your role:

• Take the lead in partnering with clients to solve complex issues, through leading teams to design, shape and deliver strategically significant projects and programmes.
• Work with a range of senior stakeholders both internally within Deloitte and in client organisations at all levels, as a subject matter expert on Programme Leadership.
• Apply a combination of consulting experience, industry knowledge, tools and technology to anticipate and address programme/portfolio challenges with client and colleague teams.
• Lead teams from across different parts of Deloitte, clients, and other partners to deliver complex client programmes and critical outcomes.
• Support business development by building client relationships, contributing to new business proposals, and taking key roles in industry and account teams.
• Contribute to internal practice development by participating in proposition, methodology and point of view development activities, and supporting knowledge capture and sharing.
• Demonstrate excellent presentation, facilitation, and communication skills across all levels of client and Deloitte stakeholders.

You’re curious and natural at taking initiative. We have unique challenges to solve, and often in unique contexts. You should have strong experience in leadership roles across large-scale transformation programmes and portfolios, including:

• Deep expertise in programme/portfolio management, experience with delivering large transformation programmes using traditional and/or agile methodologies with a strong understanding of digital/technology enabled change.
• Experienced in delivering at least one of the following types of programmes: (1) Digital and/or Cloud transformation, including implementation of digital user experience with AWS, GCP, Azure, Cloud-based ERP and/or other cloud architectures; (2) Organisational & Operating Model Transformation; (3) Strategic Cost Reduction; (4) Regulatory; (5) Finance & Actuarial Transformation.
• Programme set-up; delivery/operating model design, commercial model structure, definition, and mapping of programme outcomes.
• Programme delivery; project and programme management, programme controls/assurance, risk management, and operational readiness.
• Programme recovery; executive level engagement, recovery planning, and experience reshaping programmes.
• Commercial and contract management, and strong understanding of engagement risk, either in a professional services environment or as a customer of a professional services partner.
• Demonstrated record of building long standing, trust-based relationships with clients, and identifying opportunities to sell and deliver complex organisation transformation.
• Experience leading development of client propositions, and a track record of winning work in the market, including leading the structuring of teams and commercials, and mobilising new engagements.
• Extensive industry knowledge and trends, and deep expertise in programme leadership, bringing lessons learnt and insights to clients and the wider Deloitte group.
• Experience of contributing to thought leadership, points of view, publications, and business strategy.
• Highly experienced stakeholder management and influencing skills, and relationship building at all levels including the C-suite.
• Excellent communication and presentation skills across all levels of an organisation including senior management.
• Demonstrated history of inclusive leadership and managing and coaching diverse teams, role-modelling collaborative working and teaming.

Preferred but not required insight / experience across one or more of the following: (1) Finance and Actuarial Transformation, (2) Target Operating Model, (3) Digital and/or Cloud transformation, including implementation of digital user experience with AWS, GCP, Azure, Cloud-based ERP and/or other cloud architectures; (4) Regulatory Change.

Our hybrid working policy: You’ll be based in one of our UK locations with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing.

Our commitment to you: Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.