Assistant Manager - IT Continuity (Backup) Operations Engineer

Gatwick, London, Manchester, Reading, St Albans

Business Line

Enabling Functions

Date published

19-Mar-2025

18281

Connect to your Industry

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in \”what is\” but rather \”what can be\” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients\’ become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte?It’show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost .

Connect to your opportunity

Senior IT Continuity (Backup) Operations Engineer

Connect to your opportunity

The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of an enterprise IT infrastructure operational environment, adhering to industry\’s best practice.

Our mission is to deliver services that matter, achieve, and sustain operational excellence. You will be at the heart of fulfilling our mission by working closely with our Global Operations teams, Business operations teams, and Security operations teams to develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have an expert level of cloud administration with experience in managing Azure backup and AWS backup, Veeam backup and replication, Zerto Replication, VMware and automation experience including PowerShell is a plus.

You should be someone excited with the challenge of bringing new thinking to operations, is passionate about imagining and implementing improvements, and relentlessly pursues excellence. You should be a deep and broad technical expert who can build trusting relationships across teams.

Primary responsibilities include :

Backup Operations

• Support 24×365 backup operation and management
• Responsible for ensuring that we are adhering the backup policies and backup schedule.
• Assist with management of available capacity to ensure no delays are realized due to lack of resources. This will include compute, storage, and network bandwidth requirements.
• Able to provide architectural suggestions while on the architectural design discussion.
• Work with multiple teams to analyze and develop detailed plans for the migration of services to alternative hosting locations where applicable. Focus will be on cloud technologies.
• Communicate weekly updates to project manager on status of planning and migration activities.
• Where possible, identify improvements in migration processes and implement automation to reduce time and resources required to complete the tasks.
• For BCP services, assist continuity team on selecting the proper technology to ensure all SLAs for recovery are met.
• For BCP services, following migration activities, work with the appropriate business operations personnel to ensure proper continuity testing has been completed and signed off.
• Ensure all change management processes are followed as required.
• Ensure all asset management processes are followed as required, including the decommissioning and disposal of equipment no longer used.
• Apart from migration, manage health checks of backup and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met
• Configure backups and perform restore as and when needed.
• Monitor the Service Now.
• Participate in planned maintenance activities
• Participate in a 24x7x365 on-call rotation
• Respond to and manage service issues and problems
• Responsible for awareness and compliance to policy and guidelines
• Report any breaches in information security or policies
• Identify repeatable operational tasks and issues; create automated resolutions to these situations to reduce operational overhead within the virtualization function as well as other enabling areas as required.
• Optimization and performance of hardware infrastructure.

Education

· Bachelor’s Degree (or 7+ years’ experience in a medium to large Microsoft shop) in Computer Science/Engineering or a related field.

• Professional Qualifications are preferred, including:
  • Cloud administration ( Azure, AWS & GCP)
  • Microsoft – Windows Server, SQL Server
  • VEEAM Backup & Recovery
  • Zerto

Connect to your skills and professional experience

• In-depth knowledge of Microsoft Windows Operating Systems, some experience with Linux is a plus.
• In-depth knowledge of cloud vendors and technology, specifically Microsoft Azure, AWS and GCP
• In-depth knowledge of replication technologies including both on and off premises, ideally Zerto and Microsoft ASR experience.
• General knowledge of, VMware, Microsoft SQL Servers and Oracle Servers is a plus
• Experience working in an environment that has embraced a DevOps approach to service delivery is a plus
• Effective analytical, troubleshooting, and problem-solving skills.
• Self-motivated and self-starter, able to work independently with minimal direction.
• Detailed understanding and ability to operate within a process-driven organization.
• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.
• Discipline and experience in recognizing and handling confidential and sensitive information.
• Excellent time management and attention to detail is essential.

Interpersonal Relations

The candidate is expected to regularly communicate with a wide variety of people and must be confident and capable of communicating at various levels both internally and externally. The candidate must demonstrate a flexible and responsive attitude to service delivery and customer service, possess a desire to automate and innovate, and be able to positively participate in a team of team’s culture.

Connect to your business – Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your \”Immediate Family Members\” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request.

Connect with your colleagues

\”Everyone at Deloitte builds relationships with their peers and puts in effort to get to know one another, making the work more enjoyable.\” – Deloitte employee

Our hybrid working policy

You’ll be based in Virtual community UK Wide with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That’s why we’ll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you’ll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You’ll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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