Senior Manager, Telco/Media, Engineering, AI & Data, Technology & Transformation in Aberdeen

Are you passionate about operational design and delivery, and thinking creatively to solve client issues? Do you want to help a diverse range of TMT organisations to undertake fundamental transformation to drive business value? Could you provide insights to help our clients make decisions, address challenges, and achieve their objectives? Have you delivered complex transformation programmes that translate strategy into execution? Can you think on your feet, adapt and pivot where necessary? If you say yes to any of these, please apply.

We design, build, and optimise the operations of leading Technology, Media & Telecommunications (TMT) businesses to bring their biggest ideas to life and help them to unlock the value of AI, digital and sustainability. Working with colleagues across Deloitte, we combine business design, process engineering and cost transformation in-hand with data and technology fluency to solve our clients' biggest challenges, bring the unpredictable and unknown into focus, and turn concepts into reality. To do this, we need ambitious, entrepreneurial and curious people that will drive innovation and welcome and thrive in disruption.

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

In Operations & Industry Domain Solutions (OIDS) we have always led with our industry knowledge. Our clients value the insight and expertise we bring from the wide range of organisations we work for, and the experience that brings. In the TMT sector it is no different – we have spent many years working with the largest Telco, Media & Tech clients in the UK and Globally, supporting them with some of their greatest challenges that can range from fundamental re‐imagination of the Operating Model for rolling out and selling fibre, to transforming the way Media companies handle their content supply chains end‐to‐end.

Your role will include:

• Leading client thinking in identifying areas of innovation that encourage new ways of working and enhance the existing operating model
• Managing Deloitte and client teams to understand their organisations, to design and deliver Operating Models that are fit for purpose and successfully realise their strategic intention
• Developing business cases and identifying and/or delivering sustainable cost savings in collaboration with senior clients
• Developing a methodical approach to research and guiding a team through analysing large qualitative and quantitative data sets to shape recommendations
• Evaluating and using emerging and innovative technologies or ways of thinking to shape strategy; design operating models, principles and roadmaps; and deliver transformation
• Assessing processes, identifying and quantifying inefficiencies and design and implementation of improvements
• Proven experience of managing successful teams, workstreams and engagements on time and to budget
• Undertaking the strategic and operational reviews of entire organisations or functions within organisations at a system, organisation, service or functional levels
• Organising insights to define a logical flow to tell a story when presenting recommendations

We are looking for people to join our team who embrace change and bring us ever greater breadth and depth of expertise. The quality of our technical skills is enhanced through our practical knowledge of implementation and our ability to learn from each other. We are looking for people who have:

• Experience of a mid‐level operational role in at least one TMT organisation (as an employee or as a consultant/contractor) demonstrating knowledge of the overall operating model of that business
• Experience of use of AI / Automation to accelerate key operational processes and/or optimise ways of working in one of the TMT sectors. Previous consulting experience, whether as an independent advisor or in‐house.
• Proven experience and depth of knowledge of the operational dynamics and industry trends across media, telecoms and/or tech, for example:

• Telecoms: ServCo/NetCo & Wholesale ecosystem optimisation
• AI monetisation and automation strategies
• Autonomous and virtual network innovation
• B2B Enterprise solution delivery
• Customer obsession & digital experience transformation
• Media: Modernisation of Content Supply Chains
• Data‐driven personalisation and audience engagement
• Subscription and advertising platform innovation
• New content formats and experiences (AR/VR/Metaverse)
• Intellectual Property and digital Rights management
• Tech: AI/ML application and ethical governance
• Cloud‐native operating models
• Cyber security and data privacy
• Web3, Blockchain, and decentralised technologies
• Platform economics and ecosystem orchestration

We trust you to make the right choices around where, when, and how you work. You'll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing.

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution.

At Deloitte, we value difference and welcome Neurodiverse thinking, with respect at the heart of our inclusive culture. We recognise that our people are juggling demanding careers with commitments and interests outside of work. We are open to discussing with you the different ways in which we can support agile working arrangements.

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.