We are seeking a full-time Dell Field Service Engineer to provide 24/7, 4-hour on-site warranty and break/fix support for Dell Enterprise and HES products. This is a hands-on technical role requiring Dell certifications, Norwegian language fluency, and the ability to work independently under strict SLA commitments.,
- Provide on-site hardware break/fix and SmartHands support for Dell Enterprise (PowerEdge XE) and HES (PowerStore, PowerScale) products.
- Respond to tickets within 4-hour SLA (24/7 coverage).
- Follow Dell FE Handbook, SOPs, and customer-specific processes.
- Maintain real-time updates in ServiceNow or other ticketing systems.
- Comply with customer health, safety, and security policies.
- Maintain certification status and participate in required Dell training.
- Travel to remote locations as required; manage associated travel logistics.
- Retainer engineers will be called upon to cover absences, peak workloads, or additional service needs. Fluent in Norwegian and English.
- Dell certifications for the following product families (or willingness to complete):
- Dell Enterprise: PowerEdge XE
- Dell HES: PowerStore, PowerScale
- Experience in hardware maintenance, repair, and IT field support.
- Familiarity with ServiceNow or similar ticketing systems.
- Knowledge of health, safety, and security compliance in industrial environments.
- Strong problem-solving skills, able to work independently under strict SLA requirements., Prior experience in data centers or industrial IT environments.
- Experience delivering SmartHands services.
- Multi-vendor hardware support experience.
- Full-Time Engineer: 3-year contract covering primary site with SLA obligations.
- Backfill Engineers: Retainer-based arrangement for coverage as needed.
- Training costs reimbursed upon completion.
- Monthly retainer plus per-ticket payments.
- Travel, hotel, and ferry costs reimbursed for remote locations.
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Dell Field Service Engineer in Newbury employer: Dell
Dell Technologies is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Account Manager in the Inside Sales Channel, you'll benefit from extensive training and development opportunities, enabling you to grow your career while contributing to meaningful projects that drive customer success. Located in a vibrant environment, Dell prioritises employee well-being and provides a supportive atmosphere where your contributions are valued and recognised.
