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For Companies At a Glance
- Tasks: Solve complex customer issues and provide top-notch support in a dynamic environment.
- Company: Join Dell Technologies, a leader in innovative tech solutions.
- Benefits: Competitive salary, career growth, and a supportive team culture.
- Why this job: Make a real impact while working with cutting-edge technology and talented professionals.
- Qualifications: 2 years of experience or recent STEM graduate with strong problem-solving skills.
- Other info: Opportunity to mentor others and thrive in a collaborative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Support Technician
5 days on site – Glasgow, UK
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.
Join us to do the best work of your career and make a profound social impact as a Senior Technical Customer Support Technician on our Technical Support Team in Glasgow.
What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:
- Solve complex problems for customers and be on top of ambitious expectations
- Partner closely with customers while communicating proactively regarding overall progress of queries
- Exhibit first‑class customer service
- Drive operational excellence through quality closures and efficient management of issues
- Have the opportunity to mentor and coach other team members
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Minimum of 2 years of related experience
- Recent graduate, ideally within STEM related subject (not essential) – Must have graduated within the last 12 months or be an expectant graduate
- World‑class customer service, phone etiquette and work ethic
- Ability to excel under pressure
- Strong problem‑solving and trouble‑shooting skills using operational and diagnostic procedures
Desirable Requirements
- Experience with job‑associated databases or software
- Passion for technology
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 20th November 2025
Provisional start date: March 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
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Senior Customer Support Technician employer: Dell Technologies
Contact Detail:
Dell Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Dell Technologies on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations and be ready to showcase your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your passion for technology! During interviews, share your experiences with tech products and how you've helped others solve their issues. This will highlight your enthusiasm and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dell family.
We think you need these skills to ace Senior Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Customer Support Technician role. Highlight relevant experience and skills that match the job description, especially your problem-solving abilities and customer service expertise.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how your background makes you a perfect fit for our team. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've solved complex problems or improved customer satisfaction in previous roles. Numbers and metrics can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Dell Technologies
✨Know Your Tech
Brush up on your technical knowledge related to Dell Technologies products. Be prepared to discuss troubleshooting methods and diagnostic procedures, as this role requires strong problem-solving skills. Familiarise yourself with common issues customers face and how you would resolve them.
✨Showcase Your Customer Service Skills
Since this position emphasises world-class customer service, think of examples from your past experiences where you provided exceptional support. Be ready to explain how you handled difficult situations and maintained a positive attitude under pressure.
✨Practice Your Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would keep customers updated on their queries and ensure they feel valued throughout the process.
✨Demonstrate Your Passion for Technology
Let your enthusiasm for technology shine through during the interview. Share any personal projects or experiences that highlight your interest in tech. This will show the interviewers that you’re not just looking for a job, but that you genuinely care about the industry and helping customers succeed.