Field Service EngineerLocation: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas - Flexibility to support other southern locations when required)At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters. Join us as a Field Service Engineer on our Product Services team to do the best work of your career and make a profound social impact.You'll apply your technical support expertise to resolve customer issues whilst working closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problemsSUMMARYResponsible for on-site installation, configuration, implementation, integration, maintenance, troubleshooting and repair of company and multi-vendor systems solutions, which may include hardware, software and networking products as well as operating systems. Serves as company liaison with customer on administrative and technical matters. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps or engineers.ACCOUNTABILITIESApplies technical support expertise to resolve customer issuesWorks closely with peers and internal SMEs to increase knowledge and resolve customer issuesIdentifies and provides resolutions to technical problemsUses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems Experience & Essential RequirementsTypically requires 2+ years of related experience in a professional role with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.Full clean driver’s licenseFlexibility to support stand-by rotaDesirableRelevant Dell product certification at Professional Specialist LevelSkills needed:Commitment to Continuous LearningTechnical AcumenMentoring ColleaguesBreak-FixCase ManagementCustomer ServiceFlexibility to working patternEscalation ManagementInstallation SupportTechnical TroubleshootingYou will:Drive timely onsite services such as break-fix support and proactive maintenanceOnsite troubleshooting for customer sitesEscalation ownership and own service requestSeek resolution to drive closure of complex issuesKeep abreast of technology and our service offeringsFull timePosting Date: 2026-08-03
Field Service Engineer 2 in Reading employer: Dell Technologies
Dell Technologies is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As an Account Manager in the Inside Sales Channel, you'll benefit from extensive training and development opportunities, enabling you to deepen your expertise while contributing to meaningful growth in the Consumer Retail sector. With a strong focus on employee well-being and a commitment to making a social impact, Dell fosters a culture that values diversity and encourages personal and professional advancement.
