At a Glance
- Tasks: Provide top-notch technical support and maintenance for Dell products at customer sites.
- Company: Join Dell Technologies, a leader in tech innovation and customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Other info: Embrace continuous learning and work with cutting-edge technology.
- Why this job: Be part of a dynamic team that makes a real impact on customer satisfaction.
- Qualifications: 2+ years of experience in a technical role and a full clean driver’s license.
The predicted salary is between 30000 - 42000 £ per year.
Location: M4 corridor – primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas – flexibility to support other southern locations when required.
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.
Responsibilities
- Drive timely onsite services such as break‑fix support and proactive maintenance.
- Onsite troubleshooting for customer sites.
- Escalation ownership and service request management.
- Seek resolution to drive closure of complex issues.
- Keep abreast of technology and our service offerings.
Skills and Experience
- Commitment to continuous learning.
- Technical acumen.
- Mentoring colleagues.
- Break‑fix and case management.
- Customer service.
- Flexibility to working pattern.
- Escalation management.
- Installation support.
- Technical troubleshooting.
Essential Requirements
- Typically requires 2+ years of related experience in a professional role with a bachelor’s degree, or an advanced degree without experience, or equivalent experience.
- Full clean driver’s license.
- Flexibility to support stand‑by rota.
Desirable
- Relevant Dell product certification at Professional Specialist Level.
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30th January 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Field Service Engineer 2 in Kingston upon Thames employer: Dell Technologies
Dell Technologies is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are encouraged to innovate and grow. With a strong focus on professional development and collaboration, team members in the Inside Sales Channel team benefit from comprehensive training and mentorship opportunities, all while working in a vibrant retail environment that champions teamwork and success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer 2 in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dell Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dell Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Service Engineer 2 in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dell Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Dell Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dell Technologies!
How to prepare for a job interview at Dell Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
