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- Tasks: Provide top-notch technical support and maintenance for Dell products at customer sites.
- Company: Join Dell Technologies, a leader in tech innovation and customer service.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Why this job: Be part of a dynamic team that makes a real impact on customer satisfaction.
- Qualifications: 2+ years of experience in a technical role and a full clean driver’s license.
- Other info: Embrace continuous learning and work with cutting-edge technology.
The predicted salary is between 30000 - 42000 £ per year.
Location: M4 corridor – primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas – flexibility to support other southern locations when required.
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.
Responsibilities
- Drive timely onsite services such as break‑fix support and proactive maintenance.
- Onsite troubleshooting for customer sites.
- Escalation ownership and service request management.
- Seek resolution to drive closure of complex issues.
- Keep abreast of technology and our service offerings.
Skills and Experience
- Commitment to continuous learning.
- Technical acumen.
- Mentoring colleagues.
- Break‑fix and case management.
- Customer service.
- Flexibility to working pattern.
- Escalation management.
- Installation support.
- Technical troubleshooting.
Essential Requirements
- Typically requires 2+ years of related experience in a professional role with a bachelor’s degree, or an advanced degree without experience, or equivalent experience.
- Full clean driver’s license.
- Flexibility to support stand‑by rota.
Desirable
- Relevant Dell product certification at Professional Specialist Level.
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30th January 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Field Service Engineer 2 in Kingston upon Thames employer: Dell Technologies
Contact Detail:
Dell Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 2 in Kingston upon Thames
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Dell or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your problem-solving abilities and how you’ve handled tricky situations.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for opportunities on our website and apply directly. This shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that keeps you fresh in the interviewer’s mind and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer 2 in Kingston upon Thames
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical acumen and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be specific about your experiences and how they relate to the responsibilities outlined in the job description.
Showcase Continuous Learning: We value commitment to continuous learning, so mention any relevant certifications or training you've completed. If you’ve kept up with the latest tech trends or have any Dell product certifications, make sure to highlight those!
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dell Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge related to Dell products. Be prepared to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the basics but can handle complex issues.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent service in the past. Think about situations where you resolved a customer's issue or went above and beyond to meet their needs. This will demonstrate your commitment to customer satisfaction.
✨Flexibility is Key
Highlight your willingness to adapt to different working patterns and locations. Discuss any previous experiences where you had to be flexible, whether it was adjusting your schedule or taking on additional responsibilities. This will align with the company's need for someone who can support various sites.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about the team dynamics, opportunities for continuous learning, or how they handle escalations. This shows your genuine interest in the position and helps you assess if it's the right fit for you.