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- Tasks: Provide top-notch technical support and resolve customer issues on-site.
- Company: Join Dell Technologies, a leader in tech innovation and customer service.
- Benefits: Flexible working patterns, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact while working with cutting-edge technology and a supportive team.
- Qualifications: 2+ years of experience in a technical role and a full clean driver’s license.
- Other info: Dynamic work environment with a focus on continuous learning and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Location: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas - Flexibility to support other southern locations when required.
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.
You will apply your technical support expertise to resolve customer issues whilst working closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content, and analytical practices to help determine best way to resolve identified and unidentified problems.
Skills needed:- Commitment to Continuous Learning
- Technical Acumen
- Mentoring Colleagues
- Break-Fix
- Case Management
- Customer Service
- Flexibility to working pattern
- Escalation Management
- Installation Support
- Technical Troubleshooting
- Drive timely onsite services such as break-fix support and proactive maintenance
- Onsite troubleshooting for customer sites
- Escalation ownership and own service request
- Seek resolution to drive closure of complex issues
- Keep abreast of technology and our service offerings
- Typically requires 2+ years of related experience in a professional role with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- Full clean driver’s license
- Flexibility to support stand-by rota
- Relevant Dell product certification at Professional Specialist Level
Application closing date: 30th January 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Field Service Engineer 2 employer: Dell Technologies
Contact Detail:
Dell Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 2
✨Tip Number 1
Network like a pro! Reach out to current or former Field Service Engineers at Dell on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about troubleshooting, installation support, and customer service scenarios. We want to see how you handle real-world problems!
✨Tip Number 3
Show off your commitment to continuous learning! Mention any recent courses or certifications you've completed that relate to the role. It shows you're proactive and ready to tackle new challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dell family!
We think you need these skills to ace Field Service Engineer 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Field Service Engineer role. We want to see how your technical acumen and customer service experience shine through!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of your troubleshooting successes and how you've made an impact in previous positions.
Showcase Your Flexibility: Since the role requires flexibility in working patterns, let us know about your availability and willingness to support different locations. We love candidates who are adaptable and ready to take on challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Dell Technologies
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical acumen. Brush up on the specific technologies and products relevant to Dell. Be ready to discuss troubleshooting methods and share examples of how you've resolved complex issues in the past.
✨Showcase Your Customer Service Skills
This role is all about customer interaction. Prepare to talk about your experience in providing excellent customer service. Think of situations where you went above and beyond to meet a customer's needs and how you handled any challenges that arose.
✨Flexibility is Key
The job requires flexibility in working patterns and locations. Be prepared to discuss your availability and willingness to adapt to different situations. Share examples of how you've successfully managed changing priorities or unexpected challenges in previous roles.
✨Continuous Learning Mindset
Dell values continuous learning, so highlight your commitment to professional development. Talk about any relevant certifications you've pursued or training you've undertaken. Show that you're proactive about keeping your skills sharp and staying updated with industry trends.
