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- Tasks: Provide on-site technical support, troubleshooting, and maintenance for customers.
- Company: Join Dell Technologies, a leader in innovative tech solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for career growth.
- Why this job: Make a real impact by solving complex issues with cutting-edge technology.
- Qualifications: 2+ years of experience in a technical role and a full clean driver’s license.
- Other info: Be part of a supportive team that values continuous learning and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas — flexibility to support other southern locations when required.
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.
Responsibilities
- Drive timely onsite services such as break-fix support and proactive maintenance
- Onsite troubleshooting for customer sites
- Escalation ownership and own service requests
- Seek resolution to drive closure of complex issues
- Keep abreast of technology and our service offerings
Skills & Experience
- Commitment to Continuous Learning
- Technical Acumen
- Mentoring Colleagues
- Break-Fix
- Case Management
- Customer Service
- Flexibility to working pattern
- Escalation Management
- Installation Support
- Technical Troubleshooting
Experience & Essential Requirements
- Typically requires 2+ years of related experience in a professional role with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- Full clean driver’s license
- Flexibility to support stand-by rota
Desirable
- Relevant Dell product certification at Professional Specialist Level
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 30th January 2026
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
Field Service Engineer 2 in Basingstoke employer: Dell Technologies
Contact Detail:
Dell Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 2 in Basingstoke
✨Tip Number 1
Get to know the company inside out! Research Dell Technologies and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing that Field Service Engineer position.
✨Tip Number 3
Prepare for technical questions! Brush up on your troubleshooting skills and be ready to discuss real-life scenarios where you've successfully resolved issues. This will demonstrate your technical acumen and commitment to continuous learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Dell family. Let’s get you that job!
We think you need these skills to ace Field Service Engineer 2 in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Field Service Engineer role. Highlight your technical skills, customer service experience, and any relevant certifications. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Let us know what makes you the perfect fit for Dell Technologies.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their troubleshooting abilities and commitment to continuous learning.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Dell Technologies
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical acumen. Brush up on the specific Dell products and services relevant to the role. Be prepared to discuss troubleshooting scenarios and how you would approach them.
✨Showcase Your Customer Service Skills
This role is all about customer interaction. Think of examples where you've provided exceptional service or resolved complex issues for clients. Highlight your ability to understand and meet customer needs during the interview.
✨Flexibility is Key
The job requires flexibility in working patterns and locations. Be ready to discuss your availability and willingness to adapt to different situations. Share any past experiences where you've successfully managed changing demands.
✨Continuous Learning Mindset
Dell values commitment to continuous learning. Mention any recent training, certifications, or self-study you've undertaken. This shows you're proactive about keeping your skills sharp and staying updated with technology trends.
