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For Companies At a Glance
- Tasks: Deliver world-class support and drive continuous improvement for our customers.
- Company: Join Dell Technologies, a leader in tech innovation and customer service.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a social impact.
- Why this job: Become a trusted advisor and help clients achieve their goals with cutting-edge solutions.
- Qualifications: 5-7 years of experience in service delivery and strong problem-solving skills.
- Other info: Dynamic team environment with opportunities for strategic account growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
As a Service Delivery Engineer, you will provide worldâclass delivery support to our customers by building an inâdepth knowledge of our customers' priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
You will:
- Coordinate the activities of technical solution team members to meet contract obligations, ensuring that full life cycle delivery costs are within the service level agreement.
- Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.
- Build and sustain effective communications with all partners and crossâfunctional teams, maximising the customer experience and relationships.
- Develop strategic account growth plan along with sales and Global Services SMEs, identifying and pursuing potential sales opportunities.
- Maintain awareness of all service matters and manage customer during high priority escalations.
Every Dell Technologies team member brings something unique to the table. Hereâs what we are looking for with this role:
Essential Requirements
- Be an experienced Service Delivery Engineer, with a strong history of executing and completing complex projects.
- Have strong organisational and planning skills, being able to coordinate teams across all program activities.
- Have proven analytical, problem solving and negotiation skills.
- Be strategic and have had a successful history of growing accounts.
- 5 to 7 years of related experience.
Desirable Requirements
- Bachelors' Degree.
- Additional language skills preferred.
Senior Engineer Service delivery in London employer: DELL GLOBAL B.V. (Singapore Branch)
Contact Detail:
DELL GLOBAL B.V. (Singapore Branch) Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Engineer Service delivery in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and donât be shy about asking for introductions. We all know that sometimes itâs not just what you know, but who you know that can land you that dream job.
â¨Tip Number 2
Prepare for interviews by researching Dell Technologies and understanding their service delivery approach. We want you to show how your experience aligns with their goals. Practise common interview questions and think of examples that highlight your problem-solving skills and strategic thinking.
â¨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to remind them why youâre the perfect fit for the Senior Service Delivery Engineer role.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Engineer Service delivery in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Service Delivery Engineer role. Highlight your project management experience and any successful account growth strategies you've implemented.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've delivered exceptional service and built strong client relationships in the past.
Showcase Your Problem-Solving Skills: In your application, emphasise your analytical and problem-solving abilities. We want to see how you've proactively identified issues and driven resolutions in previous roles.
Apply Through Our Website: Don't forget to submit your application through our website! Itâs the best way for us to receive your details and ensure youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at DELL GLOBAL B.V. (Singapore Branch)
â¨Know Your Stuff
Make sure you have a solid understanding of Dell Technologies' products and services. Familiarise yourself with their service delivery processes and how they align with customer needs. This will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
â¨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed complex projects or resolved customer issues. Highlight your organisational skills and how you've coordinated teams to meet contract obligations. This will illustrate your capability to handle the responsibilities of a Senior Service Delivery Engineer.
â¨Communicate Effectively
Practice clear and concise communication. Since you'll be working closely with various stakeholders, being able to articulate your thoughts and ideas is crucial. Think about how you can build effective relationships and enhance the customer experience through your communication style.
â¨Think Strategically
Be prepared to discuss how you've identified growth opportunities in previous roles. Show that you can think strategically about account management and sales. Bring ideas on how you could contribute to developing strategic account growth plans at Dell Technologies.
