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- Tasks: Provide top-notch technical support and maintenance at customer sites.
- Company: Join Dell Technologies, a leader in innovative tech solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for continuous learning.
- Why this job: Make a real impact by solving customer issues and enhancing their experience.
- Qualifications: 2+ years of experience in a technical role and a full clean driver’s license.
- Other info: Dynamic team environment with opportunities for career growth and mentoring.
The predicted salary is between 36000 - 60000 £ per year.
Location: M4 corridor - primarily covering Slough, Reading, Basingstoke, Farnborough, Oxford areas - Flexibility to support other southern locations when required.
At Dell Technologies, we take pride in providing our customers with a quality of service that more than matches the quality of our products. Our Field Service team is integral to making sure the service to our customers is seamless, responsive and focused. Taking our technical skills to customer sites, we’re responsible for everything from installation, configuration and integration, through to maintenance, troubleshooting and repair. Customers see us as a trusted liaison who can understand their precise needs on a host of admin and technical matters.
Join us as a Field Service Engineer on our Product Services team to do the best work of your career and make a profound social impact. You will apply your technical support expertise to resolve customer issues whilst working closely with peers and internal SMEs to increase knowledge and resolve customer issues. Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content, and analytical practices to help determine the best way to resolve identified and unidentified problems.
Skills needed:
- Commitment to Continuous Learning
- Technical Acumen
- Mentoring Colleagues
- Break-Fix
- Case Management
- Customer Service
- Flexibility to working pattern
- Escalation Management
- Installation Support
- Technical Troubleshooting
You will:
- Drive timely onsite services such as break-fix support and proactive maintenance
- Onsite troubleshooting for customer sites
- Escalation ownership and own service request
- Seek resolution to drive closure of complex issues
- Keep abreast of technology and our service offerings
Experience & Essential Requirements:
- Typically requires 2+ years of related experience in a professional role with a bachelor’s degree; or an advanced degree without experience; or equivalent experience.
- Full clean driver’s license
- Flexibility to support stand-by rota
Desirable:
- Relevant Dell product certification at Professional Specialist Level
Field Service Engineer 2 employer: Dell Corporation LTD (UK) (3427)
Contact Detail:
Dell Corporation LTD (UK) (3427) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer 2
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at Dell or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical acumen during interviews or networking events. Bring examples of past projects or challenges you've tackled to showcase your problem-solving abilities.
✨Tip Number 3
Stay flexible! Be open to discussing various working patterns or locations. Showing that you're adaptable can make you a more attractive candidate for roles that require on-site support across different areas.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Field Service Engineer 2
Some tips for your application 🫡
Show Off Your Technical Skills: Make sure to highlight your technical acumen in your application. We want to see how your experience aligns with the role, so don’t hold back on showcasing your troubleshooting and installation skills!
Tailor Your Application: Take a moment to customise your application for the Field Service Engineer position. Mention specific experiences that relate to the job description, especially around customer service and break-fix support. It helps us see you as a perfect fit!
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share a bit about your passion for technology and how you enjoy helping customers. It makes your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dell Corporation LTD (UK) (3427)
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills and knowledge related to the role. Familiarise yourself with Dell's products and services, as well as common troubleshooting techniques. This will not only help you answer technical questions confidently but also show your commitment to continuous learning.
✨Showcase Your Customer Service Skills
As a Field Service Engineer, you'll be the face of the company to customers. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate effectively and build trust, as this is crucial for maintaining strong customer relationships.
✨Flexibility is Key
Be ready to discuss your flexibility regarding working patterns and locations. Since the role requires support across various southern locations, demonstrating your willingness to adapt and go the extra mile will impress the interviewers and show that you're a team player.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about complex issues you've encountered in previous roles and how you resolved them. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
