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For Companies At a Glance
- Tasks: Bridge operations, clients, and engineering by translating logistics into technical architecture.
- Company: Zippd, a fast-paced tech-driven logistics platform in Manchester.
- Benefits: Full-time role with competitive salary and hands-on experience in a dynamic environment.
- Other info: 100% onsite role with excellent opportunities for career growth.
- Why this job: Make a real impact in urban delivery logistics while working onsite with a vibrant team.
- Qualifications: Strong analytical skills, API knowledge, and exceptional communication abilities required.
The predicted salary is between 35000 - 45000 £ per year.
Company: Zippd
Location: Manchester Center, UK (100% Onsite)
Job Type: Full-time
Visa Status: No sponsorships available (Must have the right to work in the UK)
The Role Overview
Zippd is a fast-moving, technology-first logistics platform. We are building the routing engines, warehouse management systems (WMS), and APIs that power the next generation of urban delivery. We are looking for a highly analytical Technical Solutions Analyst to act as the critical bridge between our operations, our clients, and our engineering team. You will be responsible for taking complex logistical requirements, mapping out exactly how they should work in the real world, and translating them into clear technical architecture for our developers to build. Additionally, you will spend 25% of your time acting as the technical face of Zippd, helping our retail partners seamlessly integrate their systems into our API ecosystem.
Please Note: This is a strictly 100% onsite role based in our Manchester office.
Core Responsibilities
- Operational Flow & Process Mapping (35%)
- Gather requirements directly from business stakeholders, operations managers, and the CTO.
- Map out end-to-end operational workflows for both new and existing features (e.g., tracking the exact digital and physical journey of a parcel from a dark store shelf to a driver's van).
- Identify operational bottlenecks and design logical, scalable system rules to solve them.
- Technical Architecture & Developer Handoff (40%)
- Translate operational workflows into strict technical documentation and system maps.
- Create high-quality sequence diagrams, Entity-Relationship Diagrams (ERDs), and API data flow charts.
- Write crystal-clear technical requirements and Confluence pages so our engineering team (Laravel / MySQL / OSRM) knows exactly what to build without ambiguity.
- Client Integration Support (25%)
- Act as the technical point of contact for external retailers and partners onboarding onto the Zippd platform.
- Support clients in understanding and consuming our REST APIs and webhooks.
- Troubleshoot initial integration issues, test API payloads, and ensure a smooth technical handover before they go into live production.
The Tech & Tools You Need
- Diagramming & Mapping: Expert level in tools like Lucidchart, Draw.io, or Miro.
- API Knowledge: Deep understanding of REST APIs, JSON payloads, webhooks, and HTTP status codes. You must be comfortable reading API documentation and explaining it to a client's external dev team.
- Documentation: Proven experience writing air-tight technical specs in Confluence, Jira, or similar tools.
- Data Logic: Strong understanding of database relationships (SQL/Relational databases) and system state management (e.g., mapping how an order transitions from Pending to Allocated to Dispatched).
The Profile We Are Looking For
- You are a translator: You can listen to an operations manager talk about warehouse chaos and instantly translate it into a clean sequence diagram for a backend developer.
- You are detail-obsessed: You do not leave edge cases to chance. When you write a spec, the dev team rarely has to ask 'what happens if this fails?'
- You are an exceptional communicator: You possess crystal-clear written and spoken English. You have the soft skills to jump on a Zoom call with a major retailer's tech team and confidently guide them through our API endpoints.
- You are ready to be in the room: You thrive in a fast-paced, in-person environment. (Remote or hybrid work is not available for this role).
Technical Solutions Analyst in Manchester employer: DeliveryApp
Contact Detail:
DeliveryApp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Solutions Analyst in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, tech events, or even local coffee chats. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your technical documentation, mapping skills, and any projects you've worked on. This is your chance to demonstrate how you can bridge the gap between operations and engineering.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to API integrations and operational workflows. We want you to feel confident when discussing how you can help Zippd streamline their processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Zippd team and ready to dive into the fast-paced world of logistics.
We think you need these skills to ace Technical Solutions Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Solutions Analyst role. Highlight your experience with operational workflows, technical documentation, and API knowledge. We want to see how your skills align with what we’re looking for!
Showcase Your Communication Skills: Since this role involves acting as a bridge between teams, it’s crucial to demonstrate your exceptional communication abilities. Use clear and concise language in your application to show us you can convey complex ideas simply.
Highlight Relevant Experience: Don’t forget to mention any experience you have with tools like Lucidchart or Draw.io, and your familiarity with REST APIs. We love seeing candidates who can hit the ground running, so make sure to include specific examples of your past work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Zippd!
How to prepare for a job interview at DeliveryApp
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of REST APIs, JSON payloads, and the tools mentioned in the job description like Lucidchart and Confluence. Be ready to discuss how you've used these in past roles, as this will show you're not just familiar with them but can apply them effectively.
✨Master the Art of Communication
Since you'll be acting as a bridge between various teams, practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples of how you've successfully communicated with non-technical stakeholders in the past.
✨Prepare for Real-World Scenarios
Think about potential operational bottlenecks that could arise in logistics and how you would address them. Being able to walk through a scenario where you map out a solution will demonstrate your analytical skills and problem-solving abilities.
✨Showcase Your Detail-Obsessed Nature
Bring examples of your previous work that highlight your attention to detail, especially in technical documentation. Be prepared to discuss how you ensure clarity and completeness in your specs, so the development team knows exactly what to build without ambiguity.