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- Tasks: Lead a team of drivers/riders to ensure smooth delivery operations across London.
- Company: Join a fast-growing, dynamic operations team in London.
- Benefits: Full training, rapid career progression, and a vibrant work environment.
- Why this job: Make a real impact in a hands-on role with exciting challenges every day.
- Qualifications: Strong organisational skills and a cool mindset under pressure.
- Other info: Perfect for those looking to grow in a supportive, energetic atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
Location: London (on-site) – office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday–Saturday operation)
About the role
We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands-on role supporting live delivery performance across our London stations. You will work with pre-planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day. You’ll be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs. We recognise and nurture talent, and progression can be rapid for high performers.
Shift Pattern & Working Hours
- Operation runs Sunday to Saturday (7 days/week)
- You will be expected to work Saturdays and Sundays (rota-based)
- Hours of operation vary between 06:00 and 00:00 (midnight)
- Shifts are scheduled within this window depending on operational needs
Key Responsibilities
- Support your Operations Manager with rider/driver and zone management across the station(s).
- Lead and coordinate 50–80 Driver/Riders, ensuring readiness, attendance, and smooth execution.
- Run day-to-day live operations control: identify issues early (late departures, route failures, no-shows), take action, and escalate appropriately.
- Research and implement initiatives to foster the rider community, improve engagement, and drive high retention.
- Manage and delegate email and phone correspondence, ensuring communications are timely, professional, and tracked.
- Meet with riders regularly to understand issues, remove blockers, and improve performance and standards.
- Supervise rider hours approvals, support payments, and handle related administration.
- Ensure compliance with operational SOPs, route procedures, and station routines.
- Support Health & Safety standards on-site and promote safe working practices.
- Take ownership of a variety of ad hoc operational tasks to support the shift and wider business needs.
Requirements
- A good degree from a good university (however, we will consider equivalent professional and life experience).
- Exceptional organisational skills and strong attention to detail.
- Stress-resistant and able to perform under pressure in a live operation.
- Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in.
- Driven, coolly confident mindset with the ability to build day-to-day team leadership.
- Demonstrated routing experience is required, with good knowledge of the M25/London area.
- Multi-drop logistics experience is a plus (last-mile delivery environment).
- Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents).
- Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data.
- Good knowledge of Health & Safety guidelines is a plus.
- A clear CRB / D&A check is required and will be carried out by the company if not already in place.
Benefits
- Full training and induction
- Fast progression opportunities for strong performers
- Work in a young, dynamic, fast-growing operations environment
Operations Controller (Hiring Immediately) in London employer: Delivery Mates
Contact Detail:
Delivery Mates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Controller (Hiring Immediately) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of Operations Controller and be ready to share those stories.
✨Tip Number 3
Show off your problem-solving skills during the interview. Since this role is all about managing live operations, think of examples where you've tackled challenges head-on. Highlight your ability to stay calm under pressure and how you can lead a team effectively.
✨Tip Number 4
Don’t forget to ask questions! This shows your interest and helps you figure out if the job is right for you. Ask about the team dynamics, growth opportunities, or how they handle peak times. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Controller (Hiring Immediately) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re excited about being an Operations Controller and ready to tackle the challenges that come with it.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience, especially in logistics and team management. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Delivery Mates
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Controller. Familiarise yourself with live operations control, rider management, and the importance of KPIs. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues in a fast-paced environment and taken action to resolve them. Highlight your ability to think on your feet and keep a team motivated during challenging situations.
✨Demonstrate Your Organisational Skills
Since this role requires exceptional organisational skills, come ready to share how you manage multiple tasks and priorities. You might even want to bring a simple example of how you’ve successfully coordinated a team or project in the past.
✨Engage with the Company Culture
Research the company’s values and culture before your interview. Be ready to discuss how you can contribute to fostering a positive rider community and improving engagement. Showing that you’re a good fit for their dynamic environment can set you apart from other candidates.