At a Glance
- Tasks: Lead a team of drivers/riders and ensure smooth daily operations.
- Company: Join a young, dynamic team in a fast-growing operations environment.
- Benefits: Full training, rapid progression, and a vibrant workplace culture.
- Other info: Opportunity to grow quickly and take on diverse operational tasks.
- Why this job: Make a real impact in live delivery performance across London.
- Qualifications: Strong organisational skills and a cool mindset under pressure.
The predicted salary is between 36000 - 60000 € per year.
Location: London (on-site) office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday-Saturday operation)
We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands-on role supporting live delivery performance across our London stations. You will work with pre-planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day. You'll be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs. We recognise and nurture talent, and progression can be rapid for high performers.
Shift Pattern & Working Hours
- Operation runs Sunday to Saturday (7 days/week)
- You will be expected to work Saturdays and Sundays (rota-based)
- Hours of operation vary between 06:00 and 00:00 (midnight)
- Shifts are scheduled within this window depending on operational needs
Key Responsibilities
- Support your Operations Manager with rider/driver and zone management across the station(s).
- Lead and coordinate 50-80 Driver/Riders, ensuring readiness, attendance, and smooth execution.
- Run day-to-day live operations control: identify issues early (late departures, route failures, no-shows), take action, and escalate appropriately.
- Research and implement initiatives to foster the rider community, improve engagement, and drive high retention.
- Manage and delegate email and phone correspondence, ensuring communications are timely, professional, and tracked.
- Meet with riders regularly to understand issues, remove blockers, and improve performance and standards.
- Supervise rider hours approvals, support payments, and handle related administration.
- Ensure compliance with operational SOPs, route procedures, and station routines.
- Support Health & Safety standards on-site and promote safe working practices.
- Take ownership of a variety of ad hoc operational tasks to support the shift and wider business needs.
Requirements
- A good degree from a good university (however, we will consider equivalent professional and life experience).
- Exceptional organisational skills and strong attention to detail.
- Stress-resistant and able to perform under pressure in a live operation.
- Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in.
- Driven, coolly confident mindset with the ability to build day-to-day team leadership.
- Demonstrated routing experience is required, with good knowledge of the M25/London area.
- Multi-drop logistics experience is a plus (last-mile delivery environment).
- Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents).
- Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data.
- Good knowledge of Health & Safety guidelines is a plus.
- A clear CRB / D&A check is required and will be carried out by the company if not already in place.
Benefits
- Full training and induction
- Fast progression opportunities for strong performers
- Work in a young, dynamic, fast-growing operations environment
Operations Controller in London employer: Delivery Mates
Join our vibrant team as an Operations Controller in London, where you'll thrive in a dynamic environment that values talent and fosters rapid career progression for high performers. Enjoy the benefits of comprehensive training, a supportive work culture, and the opportunity to lead a large team while ensuring operational excellence across our delivery stations. With a focus on employee engagement and safety, this role offers a rewarding experience in a fast-paced setting that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Controller in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to operations management. Think about how you'd handle real-time issues and lead a team effectively. Show us your problem-solving skills and ability to stay cool under pressure!
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out directly to the hiring manager or team members to express your interest. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Stay engaged with our company culture! Follow us on social media, join discussions, and share relevant content. This not only keeps you informed but also demonstrates your enthusiasm for being part of our dynamic team.
We think you need these skills to ace Operations Controller in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Controller role. Highlight your organisational skills, routing experience, and any relevant logistics background. We want to see how your experience aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your entrepreneurial spirit and stress-resilience. Tell us why you’re excited about the role and how you can contribute to our dynamic team.
Showcase Your Data Skills:Since we love data at StudySmarter, make sure to mention your experience with Microsoft Office and Google Sheets. If you've used data to drive decisions in past roles, let us know – we’re all about that data-driven mindset!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Delivery Mates
✨Know Your Operations Inside Out
Before the interview, make sure you understand the key responsibilities of an Operations Controller. Familiarise yourself with live operations control, rider management, and the importance of KPIs. This will help you speak confidently about how your skills align with the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified issues and implemented solutions in a fast-paced environment. Highlight your ability to think on your feet, especially in stressful situations, as this is crucial for the role.
✨Demonstrate Your Leadership Style
Be ready to discuss how you motivate and lead teams. Share specific instances where you've engaged with team members to improve performance or resolve conflicts. This will show that you can effectively manage the large group of riders and drivers you'll be overseeing.
✨Familiarise Yourself with Health & Safety Standards
Since compliance with Health & Safety guidelines is important, brush up on relevant regulations and best practices. Be prepared to discuss how you would promote safe working practices within the team, demonstrating your commitment to safety in operations.
