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- Tasks: Lead a team of drivers/riders to ensure smooth delivery operations across London.
- Company: Join a young, dynamic team in a fast-growing operations environment.
- Benefits: Full training, rapid progression opportunities, and a vibrant workplace culture.
- Why this job: Make a real impact in live operations while developing your leadership skills.
- Qualifications: Strong organisational skills, stress-resistant, and routing experience required.
- Other info: Work flexible shifts with a focus on health and safety standards.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (on-site) – office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday–Saturday operation)
About the role
We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands-on role supporting live delivery performance across our London stations. You will work with pre-planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day. You’ll be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs. We recognise and nurture talent, and progression can be rapid for high performers.
Shift Pattern & Working Hours
- Operation runs Sunday to Saturday (7 days/week)
- You will be expected to work Saturdays and Sundays (rota-based)
- Hours of operation vary between 06:00 and 00:00 (midnight)
- Shifts are scheduled within this window depending on operational needs
Key Responsibilities
- Support your Operations Manager with rider/driver and zone management across the station(s).
- Lead and coordinate 50–80 Driver/Riders, ensuring readiness, attendance, and smooth execution.
- Run day-to-day live operations control: identify issues early (late departures, route failures, no-shows), take action, and escalate appropriately.
- Research and implement initiatives to foster the rider community, improve engagement, and drive high retention.
- Manage and delegate email and phone correspondence, ensuring communications are timely, professional, and tracked.
- Meet with riders regularly to understand issues, remove blockers, and improve performance and standards.
- Supervise rider hours approvals, support payments, and handle related administration.
- Ensure compliance with operational SOPs, route procedures, and station routines.
- Support Health & Safety standards on-site and promote safe working practices.
- Take ownership of a variety of ad hoc operational tasks to support the shift and wider business needs.
Requirements
- A good degree from a good university (however, we will consider equivalent professional and life experience).
- Exceptional organisational skills and strong attention to detail.
- Stress-resistant and able to perform under pressure in a live operation.
- Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in.
- Driven, coolly confident mindset with the ability to build day-to-day team leadership.
- Demonstrated routing experience is required, with good knowledge of the M25/London area.
- Multi-drop logistics experience is a plus (last-mile delivery environment).
- Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents).
- Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data.
- Good knowledge of Health & Safety guidelines is a plus.
- A clear CRB / D&A check is required and will be carried out by the company if not already in place.
Benefits
- Full training and induction
- Fast progression opportunities for strong performers
- Work in a young, dynamic, fast-growing operations environment
Nightshift Controller (Permanent) in London employer: Delivery Mates
Contact Detail:
Delivery Mates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nightshift Controller (Permanent) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves quick decision-making, think of examples from your past where you've tackled challenges head-on. Be ready to share these during your chat with the Operations Manager.
✨Tip Number 3
Show off your organisational skills! Bring up any tools or methods you use to keep things running smoothly, especially in high-pressure situations. This will demonstrate that you can handle the fast-paced nature of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and ready to roll up your sleeves for the nightshift controller role.
We think you need these skills to ace Nightshift Controller (Permanent) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Controller role. Highlight any relevant experience in logistics, team leadership, or problem-solving to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you a great candidate. Don’t forget to mention your entrepreneurial spirit and ability to work under pressure.
Showcase Your Organisational Skills: Since this role requires exceptional organisational skills, give examples in your application of how you've successfully managed multiple tasks or led teams in high-pressure situations. We want to see how you handle the heat!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Delivery Mates
✨Know the Operations Inside Out
Before your interview, make sure you understand the key responsibilities of an Operations Controller. Familiarise yourself with live operations control, rider management, and the importance of KPIs. This will show that you're not just interested in the role but are ready to hit the ground running.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific examples where you've identified issues and taken action to resolve them. Whether it's a late departure or a no-show, having a few stories up your sleeve will highlight your ability to think on your feet and keep operations running smoothly.
✨Show Off Your Organisational Skills
Since this role requires exceptional organisational skills, come equipped with examples of how you've managed multiple tasks or teams effectively. Discuss any tools or methods you use to stay organised, especially in high-pressure situations.
✨Engage with the Team Spirit
This position is all about leading a team, so be ready to talk about your leadership style. Share how you motivate others and foster a positive environment. Showing that you can build relationships with riders and support their engagement will set you apart from other candidates.