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- Tasks: Lead a team of drivers/riders to ensure smooth delivery operations across London.
- Company: Join a fast-growing, dynamic logistics company with a youthful vibe.
- Benefits: Full training, rapid career progression, and a vibrant work environment.
- Why this job: Make a real impact in a hands-on role while developing your leadership skills.
- Qualifications: Strong organisational skills and a cool mindset under pressure.
- Other info: Opportunity to grow in a supportive and energetic team.
The predicted salary is between 36000 - 60000 £ per year.
Location: London (on-site) – office based and Delivery Stations across London (you may be assigned to different stations)
Department: Operations
Reporting to: Operations Manager
Hours: Full-time, shift-based (Sunday–Saturday operation)
About the role
We are seeking talented Operations Controllers to join our young and dynamic team. This is a highly operational, hands-on role supporting live delivery performance across our London stations. You will work with pre-planned routes, monitor execution in real time, and lead a large rider/driver group to ensure coverage, quality, and high performance every day. You’ll be a key link between riders, the station, and the Operations Manager solving problems quickly, keeping the team motivated, and ensuring strong adherence to process, safety, and KPIs. We recognise and nurture talent, and progression can be rapid for high performers.
Shift Pattern & Working Hours
- Operation runs Sunday to Saturday (7 days/week)
- You will be expected to work Saturdays and Sundays (rota-based)
- Hours of operation vary between 06:00 and 00:00 (midnight)
- Shifts are scheduled within this window depending on operational needs
Key Responsibilities
- Support your Operations Manager with rider/driver and zone management across the station(s).
- Lead and coordinate 50–80 Driver/Riders, ensuring readiness, attendance, and smooth execution.
- Run day-to-day live operations control: identify issues early (late departures, route failures, no-shows), take action, and escalate appropriately.
- Research and implement initiatives to foster the rider community, improve engagement, and drive high retention.
- Manage and delegate email and phone correspondence, ensuring communications are timely, professional, and tracked.
- Meet with riders regularly to understand issues, remove blockers, and improve performance and standards.
- Supervise rider hours approvals, support payments, and handle related administration.
- Ensure compliance with operational SOPs, route procedures, and station routines.
- Support Health & Safety standards on-site and promote safe working practices.
- Take ownership of a variety of ad hoc operational tasks to support the shift and wider business needs.
Requirements
- A good degree from a good university (however, we will consider equivalent professional and life experience).
- Exceptional organisational skills and strong attention to detail.
- Stress-resistant and able to perform under pressure in a live operation.
- Entrepreneurial spirit with a willingness to roll up your sleeves and get stuck in.
- Driven, coolly confident mindset with the ability to build day-to-day team leadership.
- Demonstrated routing experience is required, with good knowledge of the M25/London area.
- Multi-drop logistics experience is a plus (last-mile delivery environment).
- Relentless work ethic and willingness to go the extra mile when needed (especially during peaks/incidents).
- Strong experience with Microsoft Office, especially Excel, plus Google Drive/Sheets, and a keen eye for data.
- Good knowledge of Health & Safety guidelines is a plus.
- A clear CRB / D&A check is required and will be carried out by the company if not already in place.
Benefits
- Full training and induction
- Fast progression opportunities for strong performers
- Work in a young, dynamic, fast-growing operations environment
Logistics Controller (Night Shift) in London employer: Delivery Mates
Contact Detail:
Delivery Mates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Controller (Night Shift) in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those working in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the company and its operations. Be ready to discuss how your skills can help improve their delivery performance and rider engagement.
✨Tip Number 3
Show off your organisational skills during the interview. Share examples of how you've managed teams or solved problems under pressure. This will demonstrate that you can handle the fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Logistics Controller (Night Shift) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Controller role. Highlight any logistics or team management experience you have, especially in a fast-paced environment like ours.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or solved problems in previous jobs, and show off that entrepreneurial spirit we love!
Show Off Your Organisational Skills: Since this role requires exceptional organisational skills, consider including a section in your application that showcases how you've managed multiple tasks or projects simultaneously. We want to see how you handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our dynamic team!
How to prepare for a job interview at Delivery Mates
✨Know Your Operations
Familiarise yourself with the logistics and operations of the company. Understand the key responsibilities of an Operations Controller, especially how to manage a large team of drivers/riders and ensure smooth execution of delivery routes. This will show your genuine interest in the role and help you answer questions more effectively.
✨Demonstrate Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved issues under pressure. Highlight your ability to think on your feet, especially in a live operations environment. This is crucial for the role, so be ready to discuss specific scenarios.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisational skills, come prepared to discuss how you manage multiple tasks and priorities. You might want to share tools or methods you use to stay organised, especially when coordinating a large team and handling correspondence.
✨Engage with the Team Spirit
Emphasise your ability to motivate and lead a team. Be ready to talk about how you foster a positive team environment and improve engagement among riders. This will demonstrate that you not only understand the operational side but also value team dynamics.