Customer Service Advisor – Vehicle Hire & Service Reception

Omega Fleet Solutions | Part of the Delivery Mates Group Location: Heyford Park, Upper Heyford, Bicester, Oxfordshire, OX25 5HA Salary: £30,000 per annum Employment: Permanent, Full-Time, Employed Hours: 40 hours per week Schedule: Monday to Friday, 08:00–17:00, with Saturday mornings on a rota About Omega Fleet Solutions Omega Fleet Solutions, part of the Delivery Mates Group , provides vehicle hire, fleet support, servicing, repairs and bodyshop services. Although this vacancy is advertised through the Delivery Mates recruitment account, your employment will be directly with Omega Fleet Solutions . We are looking for a professional, organised and customer-focused Customer Service Advisor to join our team at Heyford Park in Bicester. This is a varied, hands-on role combining vehicle hire administration, customer service and service reception . You will be one of the main points of contact for customers and drivers visiting the site, supporting everything from vehicle collections and returns to servicing, repairs and workshop bookings. If you enjoy working with people, are confident handling administration and like working in a fast-moving automotive environment, this could be an excellent opportunity. The Role No two days will be exactly the same. You will work across both the vehicle hire desk and service reception , helping customers and drivers while ensuring that vehicle, hire and workshop records remain accurate and up to date. Your responsibilities will include: Preparing vehicle hire agreements and associated documentation. Managing vehicle collections and returns. Completing vehicle walk-around inspections. Recording fuel levels, mileage and vehicle condition. Taking clear condition photographs and maintaining accurate records. Identifying and reporting vehicle damage or defects to the workshop before vehicles return to service. Handling customer enquiries relating to servicing, repairs and bodyshop work. Booking vehicles into the workshop diary. Raising and maintaining workshop job cards. Obtaining customer approval before additional work is carried out. Keeping customers informed about vehicle progress, estimated costs and collection times. Greeting customers visiting the site and providing a professional first point of contact. Providing quotations for work where appropriate. Handling customer concerns and complaints professionally and calmly. Maintaining accurate vehicle hire, workshop and customer records. Using email, spreadsheets, booking systems and internal software as part of your daily work. Supporting the wider team with occasional basic finance administration, including bookkeeping and supplier payments. What We Are Looking For You do not necessarily need previous vehicle rental experience, but you must be comfortable working directly with customers and managing multiple tasks accurately. You should have: Previous customer-facing experience, ideally within reception, customer service, vehicle rental, automotive services or a similar environment. Strong verbal and written communication skills. A professional and confident telephone manner. The ability to communicate effectively with customers face to face. Good organisational skills and attention to detail. The ability to complete paperwork accurately, even during busy periods. Confidence using email, spreadsheets and computer-based booking or administration systems. The ability to prioritise tasks and manage a varied workload. A calm, practical and professional approach when dealing with customer issues. The right to work in the UK. Desirable Experience Experience in any of the following would be particularly useful: Vehicle rental or hire. Dealership service reception. Automotive customer service. Garage or workshop administration. Bodyshop administration. Fleet operations. Job card or garage management systems. A full UK driving licence and the ability to move vans around the site would also be highly desirable. What We Offer £30,000 annual salary. Permanent, full-time employment. 40-hour working week. 28 days' holiday including bank holidays. Workplace pension. On-site parking. Training on our vehicle hire and workshop systems. A varied role combining customer service, vehicle hire and automotive operations. The opportunity to work within Omega Fleet Solutions as part of the wider Delivery Mates Group. Who This Role Would Suit This position could be particularly suitable for someone currently working as a: Customer Service Advisor, Service Advisor, Service Receptionist, Vehicle Rental Advisor, Rental Agent, Fleet Administrator, Automotive Administrator, Workshop Administrator, Receptionist or Customer Service Representative. Automotive experience is useful, but we are equally interested in candidates with strong customer service and administration skills who are confident learning our systems and processes. Ready to Apply? If you are organised, reliable, customer-focused and looking for a permanent role within a growing vehicle and fleet operation, we would like to hear from you. Apply through Totaljobs with your latest CV. For questions about the role, you can also contact Marcel Tonet on 07460 244842 . Interviews will be held at our Heyford Park, Bicester site. Omega Fleet Solutions is an equal opportunities employer. We welcome applications from all backgrounds and can make reasonable adjustments to the recruitment process where required. TPBN1_UKTJ