At a Glance
- Tasks: Lead strategic operations to enhance logistics and growth in the Paris market.
- Company: Join Deliveroo, a tech-driven company transforming food delivery.
- Benefits: Enjoy hybrid remote work, healthcare, generous leave, and support for charitable causes.
- Other info: Be part of a diverse team committed to equality and community.
- Why this job: Make a real impact in a fast-paced environment with a focus on innovation.
- Qualifications: 3-4 years in a dynamic role, strong analytical skills, and excellent communication in English and French.
The predicted salary is between 60000 - 80000 £ per year.
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the front‑line of the most rapidly expanding industry in the world.
As an Operations Manager – based in the Paris (France) office – you’ll find solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function. We are looking for a fully‑autonomous critical thinker who can own a market‑level area, identify growth & quality objectives, build plans with strong modelling skills, and lead them. This comes with a best‑in‑class analytical mindset, deep understanding of the competition and cross‑functional influence.
Key responsibilities include:
- Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network.
- Own part of our network efficiency: define market‑winning strategies at a hyper‑local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery.
- Create models & frameworks to industrialise our monitoring and support our operations.
- Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.
Qualities we’re looking for:
- Analytical and impact oriented mindset: “doer” attitude with appetite to solve real‑world problems and seeking short & mid‑term impact, through data analysis, modelling and innovative solution implementations (e.g., test‑and‑learn approach).
- Good communicator with strong stakeholder management skills: become a subject‑matter expert and trusted advisor through exceptional communication and stakeholder management skills.
- Ability to write synthetic documents and influence a senior audience.
- Insightful, proactive and engaged: capable of both getting “the big picture” and deep diving in detailed dynamics at play behind a trend/an anecdote.
- Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends and spot opportunities for customer experience improvement.
- Able to keep track of competition’s moves and identify impact and opportunities for our business.
Profile:
- 3‑4 years of experience working in a high‑paced and project‑based organisation, for example at a tech startup or in management consultancy.
- Strong experience in quantitative and qualitative analytics (Excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus.
- Track record in autonomously structuring, coordinating and executing projects.
- Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently.
- Excellent (oral / written) communication in both English and French.
- Track record in presenting to a senior audience and influencing decision‑making.
- Strong stakeholder management skills and thrives in a collaborative environment.
Workplace & Benefits:
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific, please ask your recruiter for more information.
Diversity:
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 98/100 on the Gender Equality Index 2024, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.
Required skills: Data Analysis, Logistics, Microsoft Office, Operations Management, Project Management, Quantitative Analytics, Strategic Planning, G Suite
Required languages: English, French
Strategic Operations Lead – Logistics & Growth (Paris) employer: Deliveroo
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a dynamic and inclusive work culture. Based in Paris, the company offers a range of benefits including hybrid remote work, generous leave allowances, and a commitment to diversity, as evidenced by its impressive score on the Gender Equality Index. With a focus on employee growth and autonomy, Deliveroo empowers its team members to tackle real-world challenges and make a significant impact in the rapidly evolving food delivery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Operations Lead – Logistics & Growth (Paris)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Deliveroo employees on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Deliveroo's mission and values. Think about how your skills align with their goals, especially in logistics and operations. Show them you’re not just another candidate!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle real-world scenarios they might throw at you during the interview. Use data analysis and modelling examples from your past experiences to impress them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Deliveroo team.
We think you need these skills to ace Strategic Operations Lead – Logistics & Growth (Paris)
Some tips for your application 🫡
Show Your Analytical Skills:Make sure to highlight your analytical mindset in your application. We want to see how you approach problem-solving and data analysis, so share examples of how you've used these skills in past roles.
Tailor Your Communication:When writing your application, keep in mind the importance of clear communication. Use concise language and structure your thoughts well, as this will demonstrate your ability to influence a senior audience, which is key for us.
Demonstrate Stakeholder Management:We love candidates who can collaborate effectively. In your application, mention any experiences where you've successfully managed stakeholders or worked cross-functionally to achieve a common goal.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at Deliveroo!
How to prepare for a job interview at Deliveroo
✨Know Your Numbers
As a Strategic Operations Lead, you'll need to demonstrate your analytical skills. Brush up on your quantitative and qualitative analytics, especially Excel modelling. Be ready to discuss specific examples where you've used data to drive decisions or improve processes.
✨Showcase Your Communication Skills
Strong communication is key in this role. Prepare to articulate your thoughts clearly and concisely, both in English and French. Think of examples where you've influenced stakeholders or presented to senior audiences, as this will highlight your ability to manage relationships effectively.
✨Understand the Competition
Deliveroo operates in a competitive landscape, so do your homework! Familiarise yourself with competitors and their strategies. Be prepared to discuss how you would position Deliveroo as the most attractive food delivery option in the market.
✨Demonstrate Your Project Management Skills
You'll be managing multiple projects, so come equipped with examples of how you've structured and executed projects in fast-paced environments. Highlight your ability to prioritise tasks effectively and use the 80/20 rule to achieve impactful results.
