Site Associate 戶戶超市店務助理
Site Associate 戶戶超市店務助理

Site Associate 戶戶超市店務助理

London Full-Time No home office possible
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Deliveroo

At a Glance

  • Tasks: Support site management by picking orders, managing stock, and ensuring a tidy environment.
  • Company: Join Deliveroo, a fast-growing company transforming grocery delivery with innovative solutions.
  • Benefits: Enjoy healthcare, generous leave, and a supportive work culture focused on your well-being.
  • Why this job: Be part of a dynamic team in a rapidly growing industry with a focus on customer satisfaction.
  • Qualifications: No experience needed, but a hands-on mentality and good communication skills are essential.
  • Other info: Diversity is celebrated here; all you need is a passion for food and teamwork.

Why Deliveroo?

Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past year, including significant growth in our HOP, Grocery, Editions, Signature & Plus businesses.

We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It\’s an exciting time to join and while we have made great progress, we are just getting started!

Deliveroo HOP

Deliveroo HOP launched in September 2021 and is Deliveroo\’s speedy grocery delivery service. Our mission is to deliver groceries to customers around the world in as little as 10 minutes – from the weekly shop, to a last minute dinner party or a late night snack. Working with trusted grocers, Deliveroo HOP promises to bring customers the very best products at lightning speed. The team behind Deliveroo HOP are building a network of stores across London, the UK and other markets. Each delivery store is staffed with a team who have been specially trained to manage the operations efficiently as well as pick and pack orders in record time, with Deliveroo\’s 100,000 strong rider network completing all deliveries.

The Role

The role of the Site Associate is to support the Site Management team in achieving the highest performance possible within their respective site. This includes maximizing customer satisfaction, striving to work efficiently, ensuring accuracy in stock counting, handling stock with care and according to rotation policies to reduce wastage.

The Site Associate must also contribute to a positive and cooperative working environment that is pleasant for all colleagues and ensure at all times that the tasks they are carrying out are in line with all H&S policies.

What You’ll be Doing

  • Pick orders efficiently to meet time targets. This includes monitoring and responding to incoming customer orders to reduce order queue time.
  • Pick orders ensuring 100% accuracy, maintaining product quality
  • Adhere to packaging SLAs when preparing customer orders
  • Efficiently replenish stock, ensuring accurate inventory, strong merchandising standards and compliant stock rotation.
  • Unload deliveries in line with company procedures
  • Support with inventory management as requested
  • Ensure site remains clean and tidy at all times dealing with any hazards urgently
  • Comply with company standard operating procedures (SOPs)
  • Deliver strong standards within your site, adhering to merchandising and space management principles in addition to delivering a clean, tidy, organised site environment.
  • Maintain good relations to uphold Deliveroo’s positive reputation with all external parties. E.g. Neighbours, landlords, and contractors.
  • Communicate professionally and effectively with our Deliveroo riders.
  • Effectively operate and oversee the dispatch order ensuring the accurate handling of orders to riders and minimising mistakes.
  • Ensure appropriate timekeeping, always arriving on time for shift, taking breaks as per policy and adhering to working time directive requirements.
  • What you\’ll need

  • Previous experience in a similar environment is valued but not required (FMCG/Retail/Warehouse/Last mile delivery is a big plus)
  • Hands-on mentality
  • Detailed oriented
  • Comfortable working in a fast-paced environment
  • Good communication skills and a good proficiency in both written and spoken English
  • Fluency in spoken Cantonese and written Chinese is a must
  • Right to work in HK
  • Workplace & Benefits

    At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don\’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

    Please click to view our candidate privacy policy.

    Site Associate 戶戶超市店務助理 employer: Deliveroo

    Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a dynamic and inclusive work culture. As a Site Associate, you will benefit from competitive healthcare, generous leave allowances, and opportunities for personal growth within one of the fastest-growing sectors. With a commitment to diversity and a supportive environment, Deliveroo offers a unique chance to be part of a team that is transforming grocery delivery in Hong Kong.
    Deliveroo

    Contact Detail:

    Deliveroo Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Site Associate 戶戶超市店務助理

    Tip Number 1

    Familiarise yourself with Deliveroo's mission and values. Understanding their commitment to customer satisfaction and innovation will help you align your responses during interviews, showcasing how you can contribute to their goals.

    Tip Number 2

    Highlight any experience you have in fast-paced environments, especially in FMCG or retail. Even if you don't have direct experience, emphasising your ability to adapt quickly and work efficiently can set you apart.

    Tip Number 3

    Prepare to discuss how you handle teamwork and communication. Since the role involves working closely with colleagues and riders, demonstrating your ability to maintain good relationships and communicate effectively will be crucial.

    Tip Number 4

    Showcase your attention to detail and organisational skills. The role requires accurate stock management and maintaining a tidy environment, so providing examples of how you've successfully managed similar tasks in the past will strengthen your application.

    We think you need these skills to ace Site Associate 戶戶超市店務助理

    Attention to Detail
    Hands-on Mentality
    Good Communication Skills
    Proficiency in Written and Spoken English
    Fluency in Spoken Cantonese and Written Chinese
    Ability to Work in a Fast-Paced Environment
    Inventory Management
    Stock Replenishment
    Order Picking Efficiency
    Understanding of Health and Safety Policies
    Time Management
    Teamwork and Collaboration
    Customer Service Orientation
    Problem-Solving Skills

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure you fully understand the responsibilities of a Site Associate at Deliveroo. Highlight your ability to work efficiently, manage stock, and maintain a clean environment in your application.

    Tailor Your CV: Customise your CV to reflect relevant experience, even if it's not directly in FMCG or retail. Emphasise any hands-on roles you've had and your attention to detail, as these are key for this position.

    Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your communication skills and ability to thrive in fast-paced environments, as well as your proficiency in Cantonese and Chinese.

    Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. This reflects your attention to detail.

    How to prepare for a job interview at Deliveroo

    Understand the Role

    Make sure you thoroughly understand the responsibilities of a Site Associate. Familiarise yourself with tasks like order picking, stock management, and maintaining a clean environment. This will help you demonstrate your knowledge during the interview.

    Show Your Communication Skills

    Since the role involves interacting with riders and maintaining good relations with external parties, be prepared to showcase your communication skills. Practice articulating your thoughts clearly and confidently, especially in both English and Cantonese.

    Demonstrate a Hands-On Attitude

    The job requires a hands-on mentality, so be ready to discuss any previous experiences where you took initiative or worked efficiently in a fast-paced environment. Highlight your ability to adapt and respond quickly to changing situations.

    Emphasise Attention to Detail

    Accuracy is crucial in this role, especially when it comes to stock counting and order handling. Prepare examples that illustrate your attention to detail and how it has positively impacted your previous work experiences.

    Site Associate 戶戶超市店務助理
    Deliveroo
    Location: London
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