At a Glance
- Tasks: Lead and optimise our courier network, ensuring engagement and stability across multiple markets.
- Company: Join Deliveroo, a tech-driven company transforming the food industry.
- Benefits: Enjoy competitive perks, flexible working, and a focus on your well-being.
- Other info: Embrace diversity and be part of a rapidly growing tech business.
- Why this job: Make a real impact in a fast-paced environment while shaping operational strategies.
- Qualifications: Experience in managing teams, strategic execution, and data-driven decision-making.
The predicted salary is between 60000 - 75000 £ per year.
The Strategy & Operations team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.
As a Senior Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast-paced and high-impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will set the strategic vision for your team, translating high-level business goals into actionable workstreams for your direct reports. While maintaining a pulse on operations, you will act as a talent multiplier—coaching your team to identify gaps, scale initiatives, and drive continuous improvement. You will foster a culture of technical excellence, ensuring your team acts as a bridge between data-driven insights and operational execution to deliver consistent performance across markets.
Requirements
- People Leadership: Demonstrated experience managing and developing high-performing teams in complex, fast-paced environments. You have a proven ability to coach direct reports, foster a culture of ownership, and balance team capacity against operational demands.
- Strategic Vision & Execution: You don’t just execute tasks; you set the strategic direction for your team. You are adept at translating high-level business objectives into clear, actionable workstreams that your team can own and deliver.
- Influencing & Stakeholder Management: Expert at building relationships across functions (Product, Data, Ops). You act as the primary advocate for your team, securing buy-in, communicating trade-offs to senior leadership, and ensuring cross-functional alignment.
- Data-Driven Leadership: You are comfortable navigating ambiguity and helping your team structure complex problems. You use data to guide your team’s prioritisation and measure the collective impact of your initiatives.
- Bias for Outcomes: You focus on delivering results at scale. You evaluate team performance based on meaningful business outcomes rather than just output, and you foster an environment of continuous improvement and iteration.
Preferred, But Not Required
- Familiarity with experimentation, measurement design, and operational change management.
- You have experience using basic automation tools (like Zapier, smart spreadsheets, or basic scripts) to automate repetitive tasks and build simple systems that handle high-volume operations.
- Experience with courier, logistics, or gig economy operations.
Why Deliveroo
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We are a technology-driven company working at pace, with the autonomy to build, test, and ship. If you enjoy solving messy problems and turning them into scalable systems, you will find plenty to do here.
Location and working pattern
This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery.
Benefits And Diversity
At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.
Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC) employer: Deliveroo
Deliveroo is an excellent employer that fosters a vibrant work culture in Leeds, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can advance their careers while making a meaningful impact in the local community. Join us to be part of a dynamic marketplace that values your contributions and rewards your efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC)
✨Get to Know the Local Scene
Temporary roles in logistics and supply chain often rely on local connections. Visit local businesses or warehouses and introduce yourself! You'd be surprised how often work is filled through word of mouth, so put yourself out there.
✨Leverage Industry Events
Look for trade shows, logistics expos, or supply chain seminars happening in your area. These events are goldmines for networking and often feature companies looking for temporary staff. It’s a great way to make a lasting impression!
✨Be Ready to Flex Your Skills
In temporary roles, employers want people who can easily adapt. Brush up on your knowledge of inventory management systems or logistics software—anything that can show you're ready to jump in right away. It will make you stand out!
✨Apply through Our Website!
Don't forget to check our listings at StudySmarter! We often have great temporary roles in logistics and supply chain that you can apply for directly. Getting your application in through our site is a solid step towards landing your next gig!
We think you need these skills to ace Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC)
Some tips for your application 🫡
Show Off Your Logistics Know-How:When applying for a Senior Strategy & Operations Manager - Courier & Logistics (10 month FTC) in logistics and supply chain, make sure to highlight your relevant skills such as inventory management, procurement knowledge, and experience with logistics software. Tailor your CV to show any specific projects or coursework you've completed that relate to the field—specifics matter!
Flexibility is Key:Since this is a temporary position, it's important to showcase your flexibility in your cover letter. Employers want to know that you can hit the ground running and adapt quickly to changing priorities, so share examples of previous roles where you've shown this adaptability.
Include Certifications and Training:If you have any relevant certifications like a Forklift License or training in supply chain management, make sure these are front and centre in your application. They really can set you apart in the logistics field, especially for a temporary role where employers may prefer someone who's ready to jump straight into the task at hand.
Why You Want This Role:In your cover letter, express why you're interested in this temporary position at Deliveroo. Use it as a chance to show your enthusiasm for the logistics field and how this experience will help you grow professionally. Remember, it’s about more than just the job—show us you're keen to learn and make a difference!
How to prepare for a job interview at Deliveroo
✨Know Your Supply Chain Basics
Brush up on fundamental supply chain concepts, like inventory management and logistics strategies. Since this is a temporary role, having a quick grasp of these basics can set you apart and show that you can hit the ground running.
✨Showcase Problem-Solving Skills
Be ready to discuss real-life scenarios where you solved logistics challenges. Interviewers love hearing how you approached issues like delays or order discrepancies, so come prepared with a couple of solid examples that highlight your critical thinking skills.
✨Stay Flexible and Open-Minded
As a temporary candidate, we need to demonstrate adaptability. Be prepared to discuss how you can quickly integrate into different teams and handle diverse tasks. This can really showcase your potential to thrive in a fast-paced environment like logistics.
✨Get Familiar with Logistics Tools
Familiarise yourself with common supply chain management software, such as SAP or Oracle. Mentioning these tools during your interview can impress your interviewer at Deliveroo and demonstrate your readiness to engage with their systems right away.
