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- Tasks: Lead initiatives to enhance service quality and operational efficiency in a fast-paced environment.
- Company: A rapidly growing delivery service company with a focus on customer experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer experience while managing exciting programmes.
- Qualifications: Strong background in strategic planning and programme management.
- Other info: Join a dynamic team and thrive in a collaborative atmosphere.
The predicted salary is between 43200 - 72000 £ per year.
A fast-growing delivery service company seeks a Senior Programme Manager for a 12-month maternity cover. This hybrid role is centered on managing initiatives that improve service quality and operational efficiency.
The ideal candidate will lead complex programmes, coordinate across functions, and have a strong track record in strategic planning and delivery. This role offers a chance to work in a dynamic environment focused on enhancing customer experience.
Senior Programme Manager, Customer Experience - 12-Month Hybrid employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programme Manager, Customer Experience - 12-Month Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's recent projects and initiatives. Show us that you’re not just another candidate; demonstrate your passion for improving customer experience and operational efficiency.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We want to hear about your past experiences in leading complex programmes and how you’ve successfully coordinated across functions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Programme Manager, Customer Experience - 12-Month Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing complex programmes and improving service quality. We want to see how your skills align with the role, so don’t be shy about showcasing your strategic planning successes!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experience and how your past roles have prepared you for this position. We love a good story that connects your journey to our mission.
Showcase Your Leadership Skills: As a Senior Programme Manager, we need to see your leadership chops. In your application, highlight specific examples where you’ve led teams or initiatives that resulted in operational efficiency. We’re all about collaboration, so let us know how you coordinate across functions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our dynamic team!
How to prepare for a job interview at Deliveroo
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent initiatives. Understanding their focus on service quality and operational efficiency will help you tailor your responses and show that you're genuinely interested in enhancing customer experience.
✨Showcase Your Programme Management Skills
Prepare specific examples from your past experiences where you've successfully led complex programmes. Highlight your strategic planning abilities and how you've coordinated across different functions to achieve results. This will demonstrate your capability to handle the responsibilities of the role.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions that reflect your understanding of the role and the company’s goals. Inquire about their current challenges in customer experience or how they measure success in their initiatives. This shows your proactive mindset and genuine interest.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Prepare to discuss how you would approach specific challenges related to improving service quality and operational efficiency, as this is crucial for the role.
