At a Glance
- Tasks: Shape the skills of Deliveroo's commercial teams through innovative learning solutions.
- Company: Join Deliveroo, a fast-growing startup transforming how we shop and eat.
- Benefits: Competitive perks including health, family support, and professional growth opportunities.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Make a real impact by driving performance and enabling success across global markets.
- Qualifications: Extensive experience in sales training and a consultative approach to learning.
The predicted salary is between 36000 - 60000 £ per year.
Senior Learning & Development Specialist
About the Role
As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo’s commercial teams. We’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment.
Your focus will be on driving performance and enabling long-term commercial success across global markets through high-impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future-fit development programs.
Key Responsibilities
Diagnose Needs & Drive Strategy
Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions.
Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness.
Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development.
Design & Develop Learning Programs
Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence.
Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets.
Ensure programs are scalable, outcome-driven, and aligned with Deliveroo’s values and commercial objectives.
Deliver & Evaluate Learning Initiatives
Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context.
Drive adoption of digital learning tools and foster a culture of continuous learning.
Use project management techniques to oversee end-to-end execution of learning programs, from design to measurement.
Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
Be a Senior Learning Partner
Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one-off solutions.
Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery.
Champion learning across the business by role-modelling strategic thinking, collaborative behaviours, and learner-obsessed design.
What We’re Looking For
Experience in sales and commercial training, ideally within fast-paced, tech-driven or global organisations. Contact centre L&D experience is a plus.
Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
Experience designing and delivering multi-format learning programs (virtual, in-person, digital).
Strong stakeholder management and the ability to influence at all levels, including senior leadership.
Excellent project management skills; able to juggle multiple initiatives across segments / markets with competing priorities.
Analytical mindset – uses data to inform decisions and challenge assumptions.
Curious, self-directed, and confident in navigating ambiguity with a proactive mindset.
Expectations at Senior L&D Specialist Level
You will be expected to:
Take ownership and prioritise strategically, delegating where appropriate and avoiding over-commitment.
Understand and anticipate commercial and market challenges, and align your work with key business metrics.
Apply deep expertise to moderately complex problems with limited guidance, identifying long-term risks and strategic implications.
Communicate clearly and effectively, simplifying complex ideas to gain buy-in and drive action.
Role-model Deliveroo’s values and encourage others to do the same, proactively shaping culture, inclusion, and team development.
Coach and support others, contribute to talent development, and build a strong internal L&D community.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Senior Learning & Development Specialist in Manchester employer: Deliveroo
Deliveroo is an exceptional employer that prioritises the growth and well-being of its employees, offering a dynamic work culture that fosters innovation and collaboration. As a Senior Learning & Development Specialist, you will have access to extensive professional development opportunities, competitive benefits, and the chance to influence learning strategies in a fast-paced environment. With a commitment to diversity and inclusion, Deliveroo creates a supportive atmosphere where every team member can thrive and contribute to transforming the way people shop and eat.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Learning & Development Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Deliveroo on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Learning & Development Specialist role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into Deliveroo's mission and values. Think about how your experience aligns with their goals, especially in shaping commercial teams. Be ready to discuss specific examples of how you've identified skills gaps and implemented learning solutions in the past.
✨Tip Number 3
Showcase your consultative approach during interviews. Use real-life scenarios where you've diagnosed needs and recommended targeted learning interventions. This will demonstrate your strategic thinking and ability to influence stakeholders, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Deliveroo team. Good luck!
We think you need these skills to ace Senior Learning & Development Specialist in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in sales training and L&D. We want to see how your skills align with the role, so don’t hold back on showcasing your consultative approach!
Showcase Your Impact:When detailing your past experiences, focus on the outcomes of your learning initiatives. Use data and examples to illustrate how you've driven performance and addressed capability gaps in previous roles.
Be Authentic:Let your personality shine through in your application. We value a proactive mindset and a genuine passion for learning, so don’t be afraid to express what makes you tick and how you can contribute to our culture.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Deliveroo!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Before the interview, dive deep into Deliveroo's mission and values. Understand their approach to learning and development, especially in a fast-paced environment. This will help you align your experience with what they’re looking for.
✨Showcase Your Consultative Skills
Be ready to discuss specific examples where you've diagnosed learning needs and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your consultative approach.
✨Engage with Data
Prepare to talk about how you've used data to inform your L&D strategies. Bring examples of how you've measured the impact of your training initiatives on business performance, as this aligns perfectly with their expectations.
✨Build Rapport with Stakeholders
Think about how you can demonstrate your stakeholder management skills during the interview. Share experiences where you've influenced senior leaders or collaborated with teams to drive learning initiatives, showcasing your ability to engage at all levels.
