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- Tasks: Shape the skills of Deliveroo's commercial teams through strategic learning initiatives.
- Company: Join Deliveroo, a leading food delivery service transforming how we shop and eat.
- Benefits: Enjoy competitive perks, including health, family support, and flexible work options.
- Why this job: Be a key player in driving performance and making a real impact in a fast-paced environment.
- Qualifications: Extensive experience in sales training and a consultative approach to learning and development.
- Other info: Embrace diversity and be part of a vibrant team that values your unique contributions.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Senior Learning & Development Specialist
About the Role
As a Senior Commercial Learning & Development Specialist, you will play a pivotal role in shaping the capability of Deliveroo\’s commercial teams. We\’re looking for someone who takes a proactive, consultative approach, identifying skills gaps before they surface and recommending targeted, scalable learning solutions. You will bring deep expertise in sales training, with a strong understanding of how to build capabilities across sales, account management, and operations roles in a fast-paced, evolving environment.
Your focus will be on driving performance and enabling long-term commercial success across global markets through high-impact learning initiatives. This is not a reactive delivery role – we need a strategic partner who thrives on diagnosing challenges, engaging senior stakeholders, and building future-fit development programs.
Key Responsibilities
Diagnose Needs & Drive Strategy
- Act as a trusted advisor to commercial leaders, using a consultative approach to uncover capability gaps, define root causes, and recommend learning interventions.
- Use data and business performance insights to proactively identify learning opportunities that support strategic goals and increase commercial effectiveness.
- Translate market and team-specific challenges into robust learning strategies, with a strong focus on sales capability development.
Design & Develop Learning Programs
- Design and deliver blended learning solutions (in-person, digital, and virtual) that develop soft skills, commercial acumen, sales competencies, product knowledge, and operational excellence.
- Collaborate closely with internal SMEs, global stakeholders, and third-party providers to curate and co-create impactful content tailored to local markets.
- Ensure programs are scalable, outcome-driven, and aligned with Deliveroo\’s values and commercial objectives.
Deliver & Evaluate Learning Initiatives
- Facilitate training sessions and workshops across all commercial functions, adjusting delivery style to suit audience needs and cultural context.
- Drive adoption of digital learning tools and foster a culture of continuous learning.
- Use project management techniques to oversee end-to-end execution of learning programs, from design to measurement.
- Implement evaluation frameworks to measure the impact of learning on business performance and iterate based on feedback and data.
Be a Senior Learning Partner
- Influence and challenge stakeholders to adopt best practices in learning and development, rather than defaulting to reactive, one-off solutions.
- Collaborate with peers across the L&D team to refine ways of working, develop shared toolkits, and continuously improve learning delivery.
- Champion learning across the business by role-modelling strategic thinking, collaborative behaviours, and learner-obsessed design.
What We\’re Looking For
- Extensive experience in sales and commercial training, ideally within fast-paced, tech-driven or global organisations.
- Proven success applying a consultative L&D approach – diagnosing needs, recommending solutions, and measuring outcomes.
- Experience designing and delivering multi-format learning programs (virtual, in-person, digital).
- Strong stakeholder management and the ability to influence at all levels, including senior leadership.
- Excellent project management skills; able to juggle multiple initiatives across markets with competing priorities.
- Analytical mindset – uses data to inform decisions and challenge assumptions.
- Curious, self-directed, and confident in navigating ambiguity with a proactive mindset.
Expectations at Senior L&D Specialist Level
You will be expected to:
- Take ownership and prioritise strategically, delegating where appropriate and avoiding over-commitment.
- Understand and anticipate commercial and market challenges, and align your work with key business metrics.
- Apply deep expertise to moderately complex problems with limited guidance, identifying long-term risks and strategic implications.
- Communicate clearly and effectively, simplifying complex ideas to gain buy-in and drive action.
- Role-model Deliveroo\’s values and encourage others to do the same, proactively shaping culture, inclusion, and team development.
- Coach and support others, contribute to talent development, and build a strong internal L&D community.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.
We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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Senior Commercial Learning & Development Specialist employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Commercial Learning & Development Specialist
✨Tip Number 1
Familiarise yourself with Deliveroo's mission and values. Understanding their approach to transforming the way people shop and eat will help you align your experience and ideas with their goals during discussions.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully identified skills gaps and implemented learning solutions in previous roles. This will demonstrate your consultative approach and ability to drive performance.
✨Tip Number 3
Showcase your project management skills by discussing how you've managed multiple learning initiatives simultaneously. Highlight your ability to prioritise and adapt to changing business needs, which is crucial for this role.
✨Tip Number 4
Engage with current trends in learning and development, especially in digital tools and blended learning approaches. Being knowledgeable about innovative practices will position you as a forward-thinking candidate who can contribute to Deliveroo's growth.
We think you need these skills to ace Senior Commercial Learning & Development Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in sales and commercial training. Use specific examples that demonstrate your consultative L&D approach and your success in diagnosing needs and recommending solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for learning and development. Discuss how your skills align with the role's requirements, particularly your ability to influence stakeholders and design multi-format learning programmes.
Showcase Your Analytical Skills: Provide examples of how you've used data to inform decisions in previous roles. Highlight any specific metrics or outcomes that resulted from your learning initiatives to demonstrate your impact on business performance.
Prepare for Potential Questions: Anticipate questions related to your experience with stakeholder management and project execution. Be ready to discuss how you’ve navigated ambiguity and prioritised strategically in past roles.
How to prepare for a job interview at Deliveroo
✨Understand the Role Deeply
Before your interview, make sure you thoroughly understand the responsibilities and expectations of a Senior Commercial Learning & Development Specialist. Familiarise yourself with Deliveroo's mission and values, and think about how your experience aligns with their goals.
✨Prepare Examples of Your Work
Be ready to discuss specific examples from your past experiences that demonstrate your consultative approach in L&D. Highlight instances where you've successfully diagnosed needs, designed learning programmes, and measured outcomes to show your strategic thinking.
✨Showcase Your Stakeholder Management Skills
Since this role involves influencing senior leaders, prepare to discuss how you've effectively managed stakeholders in previous roles. Share stories that illustrate your ability to engage and challenge others while fostering collaboration.
✨Demonstrate Your Analytical Mindset
Be prepared to talk about how you've used data to inform your decisions in L&D. Discuss any tools or frameworks you've employed to evaluate the impact of learning initiatives on business performance, as this will resonate well with the interviewers.
