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For Companies At a Glance
- Tasks: Manage relationships with top restaurant partners and drive their sales growth.
- Company: Deliveroo connects consumers, restaurants, shops, and riders to transform shopping and dining experiences.
- Benefits: Enjoy flexible hybrid working, generous leave, and support for charitable causes.
- Why this job: Join a fast-growing startup and shape the future of food delivery while making a real impact.
- Qualifications: Experience in account management, strong data skills, and excellent communication abilities required.
- Other info: Diversity is celebrated here; bring your passion for food and unique self!
The predicted salary is between 43200 - 72000 £ per year.
The Role
As a National Account Manager, you will manage the daily relationship with a portfolio of the largest restaurant partners. You will use your expertise of the Deliveroo platform to grow these partners' sales while helping them to improve their daily operations and become more efficient as they work with customers and riders. Use data to understand patterns in how these partners are performing and creating compelling insight into how and where they can improve will be important to your success in the role. You will report to your Client Partner to work with main functions such as Marketing, Operations, and Product. Working with restaurant partners of this scale, you will often have to overcome challenges that Deliveroo is facing for the first time, shaping the future of how we work with the very largest partners globally.
You will:
- Monitor and analyse the performance of partner specific goals, presenting partner performance review meetings with partners.
- Manage weekly operational meetings and reviews, building and delivering insight during regular reviews with support from your Client Partner.
- Provide insight and guidance on how to improve and grow delivery as a channel.
- Increase revenue and health metrics by consulting restaurant partners on best practices.
- Deliver in-person training sessions for main restaurant partners to include: operational best practices, Deliveroo insights, and on-site troubleshooting.
- Identify opportunities to develop the relationship with key restaurant partners by involving and working with other parts of the Deliveroo business.
- Partner with regional Commercial Managers to identify and prioritise opportunities for growth in necessary regional zones across the UK.
- Work with restaurant marketing counterparts to deliver marketing campaigns that create value for restaurant partners.
Requirements
- Experience in account management or a strategic partnerships role.
- Ability to manage data and create compelling insight that is clear and applicable.
- Effective relationship-building and communication skills.
- Experience working in a dynamic high-growth company.
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace & Benefits
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, wellbeing, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. We currently operate in a hybrid working environment allowing you more flexibility between work and home.
Diversity
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
Senior Account Manager, Grocery employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager, Grocery
✨Tip Number 1
Familiarise yourself with the Deliveroo platform and its features. Understanding how it operates will allow you to speak confidently about how you can leverage it to improve partner performance during interviews.
✨Tip Number 2
Prepare specific examples of how you've successfully managed relationships with large accounts in the past. Highlight your ability to analyse data and provide actionable insights, as this is crucial for the role.
✨Tip Number 3
Network with current or former employees of Deliveroo to gain insights into the company culture and expectations. This can help you tailor your approach and demonstrate your genuine interest in the role.
✨Tip Number 4
Stay updated on industry trends and challenges within the grocery sector. Being knowledgeable about the market will enable you to discuss relevant strategies and solutions that could benefit Deliveroo's restaurant partners.
We think you need these skills to ace Senior Account Manager, Grocery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or strategic partnerships. Emphasise your ability to manage data and create insights, as these are crucial for the Senior Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of Deliveroo's mission and how your skills can contribute to their goals. Mention specific examples of how you've successfully built relationships and improved operations in previous roles.
Showcase Data Skills: Since the role requires managing data and creating insights, include examples of how you've used data to drive decisions or improve performance in past positions. This will show your analytical capabilities.
Prepare for Interviews: If you get an interview, be ready to discuss how you would approach challenges faced by Deliveroo and its restaurant partners. Think about strategies for improving delivery channels and increasing revenue, as these will likely be key discussion points.
How to prepare for a job interview at Deliveroo
✨Know Your Data
As a Senior Account Manager, you'll need to demonstrate your ability to analyse data effectively. Be prepared to discuss how you've used data in previous roles to drive performance improvements and provide insights that led to successful outcomes.
✨Showcase Relationship-Building Skills
Effective communication and relationship-building are key in this role. Think of examples from your past experiences where you successfully managed client relationships or overcame challenges with partners, and be ready to share these stories during the interview.
✨Understand the Deliveroo Platform
Familiarise yourself with the Deliveroo platform and its operations. Being able to speak knowledgeably about how it works and how it can benefit restaurant partners will show your genuine interest in the role and the company.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare examples of how you've handled difficult situations in account management, particularly in high-pressure environments, to illustrate your strategic thinking and adaptability.
