Sales Development Representative Team Lead

The Team
The Small Medium Business (SMB) teams are responsible for Deliveroo\’s relationships with thousands of independent restaurant and retail partners operating on the Deliveroo marketplace across several markets in Europe. The SMB teams manage the full lifecycle of partner interactions, from initial acquisition and onboarding to reactive support and proactive account management.

The Role
As a UKI Sales Team Leader, you will lead and manage a team of Sales Development Representatives (SDRs) focused on generating new restaurant sign-ups to join the Deliveroo platform. Your primary responsibility will be overseeing outbound call campaigns to drive business growth, ensuring SDRs have the skills to monitor their pipelines and maximize sales.

You will ensure the team provides a positive and seamless partner experience during onboarding and beyond. This role is crucial for our continued growth and enabling more SMB partners to benefit from our platform.

You will work in our Manchester office and report to the SMB Head of Sales. This is a hybrid role, requiring you to work in the Manchester office 3 days a week.

What you\’ll do

1. Manage outbound SDRs to lead quality partner acquisition, generate new sales opportunities, and ensure relevant utilization of Salesforce to track pipeline.
2. Identify development areas for SDRs, provide coaching to improve efficiency, and enhance team performance.
3. Collaborate with Regional Sales Teams to share market knowledge and maximize sales opportunities.
4. Execute campaigns following contact strategies that meet performance metrics, including sales outcomes and qualitative results.
5. Produce sales reports with analysis to inform action plans.
6. Participate in weekly and stakeholder meetings to update on team performance and progress.
7. Serve as an inspirational role model for the team.

You

This is a fast-paced, target-driven role requiring a passion for people leadership and results delivery. You should be comfortable handling objections.

The essential skills include:

• At least 2 years of experience in a Sales Leadership role.
• Proven results in a Contact Centre environment.
• Ability to guide partners through effective negotiations.

Desired experiences include:

• Experience with Salesforce for customer management.
• Experience with High Velocity Sales.
• Knowledge of dialler technology, especially power and predicted modes.

Workplace & Diversity

At Deliveroo, we value our people and prioritize their welfare. We offer a wide range of benefits across health, family, finance, community, convenience, growth, time off, and relocation.

We believe in a diverse workplace that reflects the world we live in. We welcome everyone regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of one of the fastest-growing startups in an exciting space.

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