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For Companies At a Glance
- Tasks: Support riders with queries and enhance their experience through effective communication.
- Company: Join Deliveroo, a fast-paced tech company transforming food delivery.
- Benefits: Enjoy competitive pay, free meals, healthcare, and generous leave policies.
- Why this job: Be part of a dynamic team making a real impact in the food industry.
- Qualifications: Fluent in English and Italian, with strong customer service skills.
- Other info: Great opportunities for growth and a vibrant workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Job ID: R19540
Customer Care
London – The River Building HQ
Permanent
About the role:
We’re looking for a talented and driven individual to join our Rider Services department — a fast-paced, energetic team that supports riders from onboarding through to daily operations. This is a fantastic opportunity to be part of a growing, dynamic business while developing your skills in both operations and customer support.
About the team: Reporting to the Rider Support Team Lead, you’ll play a key role in ensuring rider queries are resolved accurately and efficiently. You’ll also support frontline teams with complex issues and contribute to identifying areas for operational improvement.
Key Responsibilities
- Provide support to riders across multiple markets, primarily via email
- Respond to queries efficiently while meeting ambitious productivity and quality targets
- Escalate issues where needed, offering proactive solutions and feedback
- Assist 1st line support teams with complex or escalated cases
- Complete various administrative tasks to support wider team operations
- Contribute to a high-performance team environment through collaboration and shared goals
Requirements
- Excellent communication skills in both written and spoken English
- Proficiency in a second language, particularly Dutch (preferred) or Italian
- Strong organisation and prioritisation skills, with great attention to detail
- A collaborative mindset, especially in fast-paced, target-driven environments
- A curious and analytical approach, with the ability to challenge inefficient processes
- Adaptability and problem-solving skills when working with ambiguous or evolving information
- Goal-oriented and highly motivated to improve and grow
- Empathy and a customer-first attitude when supporting our riders
- Prior experience in a customer service environment
- Experience using Zendesk and Google Sheets
- A university degree or equivalent practical experience
- Willingness to work weekends
Compensation
- We aim to pay every employee competitively for the role they are performing in their respective location
- Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
- Up to 5% matched pension contributions
Equity
- Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
Food
- Free Deliveroo Plus: free delivery and access to special offers
- Team lunches from the best local restaurants
Time away
- 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
- One day of paid leave per year to volunteer with a registered charity
Benefits
- Funded single cover healthcare on our core plan, with the option to add family members at own cost
- On-site gym (HQ), discounted external gym membership
- Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
- Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
- Life assurance
Work Life
- Maternity, paternity and parental leave, eligible from day one of employment
- Excellent kit to enable working from home and a parent-friendly working culture
- Access to free mortgage advice
- Cycle to Work Scheme or Season Ticket Loans, depending on how you wish to travel
- Excellent learning and development opportunities and access to RooLearn, our learning platform
- Regular Employee Resource Group (ERG) led social events
Why Deliveroo
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We move fast, value autonomy and ownership, and are always looking for new ideas.
At Deliveroo we know that people are the heart of the business, and we prioritise their welfare. Benefits differ by country, but we offer many benefits including healthcare, well-being support, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific; please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that reflects the world we live in and the diverse customers we serve. That means we have no judgement about any aspect of your identity – your gender, race, sexuality, religion, or even your passion for pineapple on pizza. We just ask that you’re enthusiastic about food and keen to be part of a high-growth, high-energy business.
We are committed to diversity, equity and inclusion throughout our hiring process. If you require adjustments to apply for a role or participate in an interview, please let us know. We will ensure you have the support you need to showcase your skills and potential.
A competitive and comprehensive compensation and benefits package
Deliveroo is an equal opportunity employer. If you require adjustments to apply for a role or participate in an interview, please let us know.
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Rider Support Representative – Italian Speaker employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Support Representative – Italian Speaker
✨Tip Number 1
Get to know the company inside out! Research Deliveroo's mission, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be supporting riders, it's crucial to convey information clearly and empathetically. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Deliveroo family.
We think you need these skills to ace Rider Support Representative – Italian Speaker
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about supporting riders, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively respond to queries and provide support.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Rider Support Representative role. Mention your experience in customer service and any relevant skills that match the job description.
Highlight Your Problem-Solving Skills: We love a candidate who can think on their feet! In your application, share examples of how you've tackled complex issues in the past. This will show us that you have the adaptability and analytical mindset we’re looking for.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Deliveroo
✨Know Your Stuff
Before the interview, make sure you understand Deliveroo's mission and values. Familiarise yourself with their Rider Services department and think about how your skills can contribute to their goals. This shows genuine interest and helps you connect your experience to the role.
✨Show Off Your Communication Skills
As a Rider Support Representative, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively resolved customer queries in the past, especially in a fast-paced environment.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to adapt quickly or tackle ambiguous situations. Highlight your analytical approach and how you’ve improved processes in previous roles.
✨Emphasise Teamwork and Collaboration
Deliveroo values a collaborative mindset. Be prepared to discuss how you've worked in teams to achieve shared goals. Share specific examples that demonstrate your ability to support colleagues and contribute to a high-performance environment.
