At a Glance
- Tasks: Lead face-to-face rider onboarding sessions and optimise processes across the UK.
- Company: Join Deliveroo, a dynamic company transforming shopping and eating experiences.
- Benefits: Travel costs covered, competitive salary, and opportunities for career growth.
- Other info: Inclusive culture with a focus on diversity and personal development.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in fast-paced environments and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Locations: 3x London, 1x Edinburgh, 1x Manchester, 1x Birmingham, 1x Bristol.
Urgent Hiring – Interviews will take place within the next 1-2 weeks within our London HQ. If located outside of London, all travel costs will be covered.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data‑led growth strategies, we take on big challenges that move the business forward. If you thrive in fast‑paced, commercial environments and want to influence the future of a global brand—this is the team for you.
We’re looking for a Rider Onboarding Associate to join our UKI team. This is a remote role with significant field‑based travel, with positions available across Edinburgh, Manchester, Birmingham, Bristol, and London. In this role, you’ll work directly on the ground to source and onboard riders, ensuring our marketplace always has the right supply to meet customer demand.
What You’ll Be Doing:
- Deliver in‑person onboarding: Travel across the UKI to lead face‑to‑face rider onboarding sessions and support operations within our regional Rider Onboarding Hubs.
- Secure hyper‑local supply: Target and resolve rider supply deficits in historically hard‑to‑source areas to maintain fleet consistency.
- Manage seasonal demand: Execute targeted supply plans for peak and seasonal trading periods to stay ahead of customer and partner requirements.
- Optimise onboarding processes: Partner with the Supply and Rider Onboarding teams to iterate processes, eliminate operational bottlenecks, and refine demand forecasting.
- Enhance the rider experience: Collaborate with the Content & Engagement team to improve the rider value proposition and act as the subject matter expert for onboarding systems.
What You’ll Need to Thrive:
- Operational capability: Proven experience within a fast‑paced environment such as technology, start‑ups, food delivery, or direct experience as a Deliveroo Rider.
- Autonomy and adaptability: A self‑starter mindset with the ability to work solo, use your own initiative, and adapt quickly to changing field conditions and priorities.
- Stakeholder communication: Strong empathetic listening and communication skills, with the ability to influence diverse internal teams and external rider applicants.
- Logistical flexibility: A valid UKI driving licence and a willingness to travel extensively, including early mornings and late evenings, to support field operations.
Nice to Have:
- Language skills: Professional proficiency in Portuguese or Arabic.
- Technical tooling: Familiarity with G Suite, Slack, Looker, and Salesforce.
Note: This is a 6‑month Fixed Term Contract (FTC) with the possibility of extension. All travel, mileage, and accommodation expenses incurred while in the field will be fully covered by the company.
Why Join Us?
- Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
- Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
- Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
- Deliver together in an inclusive culture: Collaborative, values‑driven teams that support how you work best.
Diversity, Equity and Inclusion:
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.
If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast‑moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Rider Onboarding Associate - (6 Months FTC) employer: Deliveroo
Deliveroo is an excellent employer that fosters a vibrant work culture in Leeds, where innovation and collaboration thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities, ensuring our team members can advance their careers while making a meaningful impact in the local community. Join us to be part of a dynamic marketplace that values your contributions and rewards your efforts.
StudySmarter Expert Advice🤫
We think this is how you could land Rider Onboarding Associate - (6 Months FTC)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Deliveroo.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Deliveroo. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Rider Onboarding Associate - (6 Months FTC)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Deliveroo.
How to prepare for a job interview at Deliveroo
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Deliveroo's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Deliveroo offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
