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- Tasks: Engage with riders, organise events, and gather feedback to enhance their experience.
- Company: Deliveroo is revolutionising food delivery, connecting consumers, restaurants, and riders seamlessly.
- Benefits: Enjoy flexible working, healthcare perks, generous leave, and support for charitable causes.
- Why this job: Be the voice of riders, drive change, and work in a fast-paced, innovative environment.
- Qualifications: Degree or relevant experience, strong communication skills, and event organisation abilities required.
- Other info: Diversity is key; we welcome all backgrounds and encourage applicants from various communities.
The predicted salary is between 28800 - 43200 £ per year.
Deliveroo
Deliveroo’s mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We continue to operate in a competitive marketplace but have achieved so much over the past years, including significant growth in our New Verticals business, which includes site operations across our delivery only sites – Editions and HOP.
We continue to innovate and challenge ourselves on what we should deliver next to achieve our mission. We are investing and building out teams to help us launch new innovative products. It\’s an exciting time to join and while we have made great progress, we are just getting started!
The Rider Operations Team occupies a pivotal role at the heart of our continued success, making a significant impact on rider retention and ensuring the delivery of unparalleled support to our valued riders.
The Role
We\’re looking for a talented individual to join our Rider Operations Team. In this role, you will play a pivotal part in providing exceptional support to our riders. You will analyze data, optimize processes, and implement new procedures to enhance efficiency and improve the overall rider experience. You\’ll supervise a team of support agents, provide guidance and feedback, and ensure high-quality customer service. Additionally, you will handle escalations, collaborate on issue resolution, and deliver insightful reporting to stakeholders.
If you\’re dedicated to delivering outstanding support and fostering rider happiness, we invite you to join us as a Rider Operations Associate. Together, we\’ll work towards creating an exceptional support experience that exceeds our riders\’ expectations and cultivates a strong sense of rider fulfillment.
What you\’ll be doing
Requirements
Workplace & Benefits
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.
Diversity
At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don\’t hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
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Rider Engagement Associate employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rider Engagement Associate
✨Tip Number 1
Familiarise yourself with Deliveroo's mission and values. Understanding their commitment to rider engagement and customer satisfaction will help you align your conversations and demonstrate your passion for the role.
✨Tip Number 2
Network with current or former Deliveroo employees, especially those in the Rider Engagement team. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience in organising events and gathering feedback. Think of specific examples where you've successfully engaged a group and how you handled any challenges that arose.
✨Tip Number 4
Showcase your empathy and communication skills during interactions. Practice active listening techniques and be ready to share how you've effectively collected and acted on feedback in previous roles.
We think you need these skills to ace Rider Engagement Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in roles that involve communication, event organisation, and feedback collection. Use keywords from the job description to demonstrate your fit for the Rider Engagement Associate position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving rider experiences and your understanding of the role's responsibilities. Share specific examples of how you've successfully organised events or gathered feedback in previous roles.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this role, ensure your application is clear, concise, and free of errors. Consider including a brief example of how you've effectively communicated with diverse groups in the past.
Demonstrate Empathy and Adaptability: Highlight instances where you've shown empathy in your work, particularly in listening to feedback and adapting to changing situations. This will resonate well with Deliveroo's focus on rider engagement and satisfaction.
How to prepare for a job interview at Deliveroo
✨Show Your Empathy
As a Rider Engagement Associate, you'll need to demonstrate your ability to listen and understand rider feedback. Prepare examples of how you've successfully gathered and acted on feedback in previous roles, showcasing your empathetic attitude.
✨Highlight Your Event Organising Skills
Since the role involves organising events with riders, be ready to discuss your experience in planning and executing successful events. Share specific instances where you managed logistics, engaged participants, and achieved positive outcomes.
✨Understand Rider Sentiment
Familiarise yourself with current trends in rider sentiment and operational metrics. Be prepared to discuss how you would monitor and improve these areas, demonstrating your analytical skills and understanding of the rider experience.
✨Be a Team Player
Collaboration is key in this role. Prepare to talk about your experiences working within teams, how you contribute to team goals, and any examples of how you've successfully collaborated with different departments or stakeholders.
