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- Tasks: Support new restaurants in onboarding and provide top-notch service.
- Company: Join Deliveroo, a tech-driven company revolutionising the food industry.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 25 days annual leave.
- Why this job: Be part of an exciting journey in a high-growth, innovative environment.
- Qualifications: Fluent in Italian and English with strong communication skills required.
- Other info: Work from home options and diverse, inclusive culture await you.
The predicted salary is between 19000 - 26000 £ per year.
We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring onto the Deliveroo platform, specifically within the EU small and medium businesses team (SMB). We centralise all restaurant launch and sales development activities to support our European markets, ensuring a consistent approach to all restaurant partners from these teams.
As a Restaurant Launch Assistant, you'll support new restaurants during their onboarding process, answer their questions, and provide high-quality service as needed. You will work within tight turnaround times, using your communication, empathy, and problem-solving skills to handle requests from restaurants nationwide. You will report to your Restaurant Launch Team Lead.
The base salary is £26,600, plus a bonus of up to £6,000 annually, paid quarterly.
What you will do:- Assist new restaurant partners in setting up and preparing to start taking orders.
- Collaborate with the launch team, sales team, and account managers, acting as the face of Deliveroo for new partners.
- Meet challenging KPIs while maintaining excellent customer service.
- Develop and maintain daily call plans.
- Strong phone presence with excellent verbal and written communication skills.
- Fluent in Italian and English, native or equivalent proficiency.
- Confidence to make regular calls.
- IT literacy and ability to keep systems updated.
- Team player with a positive attitude, committed to professional development.
Deliveroo is a high-growth, innovative company transforming the food industry through technology. Join us to be part of an exciting journey.
Benefits and Diversity:We offer comprehensive benefits covering health, family, finance, community, growth, and more. We value diversity and inclusivity, welcoming everyone passionate about food and eager to grow with us.
Compensation:- Competitive pay based on role and location, with potential bonuses and relocation support.
- Up to 5% matched pension contributions.
- EquityShare awards for eligible roles, offering ownership in Deliveroo.
- Free Deliveroo Plus membership, access to special offers, and team lunches.
- 25 days annual leave plus bank holidays, with increasing entitlement over time.
- One paid day annually for volunteering.
- Healthcare options, on-site or discounted gym memberships, wellbeing apps, and other flexible benefits.
- Parental leave from day one, work-from-home kits, and family-friendly policies.
- Additional benefits include mortgage advice, travel schemes, and learning platforms.
Restaurant Launch Assistant - Italian Speaking employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Launch Assistant - Italian Speaking
✨Tip Number 1
Familiarise yourself with the restaurant industry and the specific challenges new restaurants face. This knowledge will help you engage effectively with potential partners and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills in both Italian and English. Since you'll be interacting with restaurant partners in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your capability to meet KPIs while maintaining excellent customer service.
✨Tip Number 4
Network with current or former employees of Deliveroo or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Restaurant Launch Assistant - Italian Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of Restaurant Launch Assistant. Emphasise your communication skills, IT literacy, and any previous customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food industry and your ability to support new restaurant partners. Mention your fluency in Italian and English, and how it will benefit the role.
Highlight Relevant Experience: In your application, include specific examples of how you've successfully handled customer interactions or onboarding processes in the past. This will demonstrate your problem-solving skills and ability to meet KPIs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Deliveroo
✨Showcase Your Communication Skills
As a Restaurant Launch Assistant, you'll need to demonstrate excellent verbal and written communication skills. During the interview, make sure to articulate your thoughts clearly and confidently, especially in both English and Italian, as this role requires fluency in both languages.
✨Highlight Your Problem-Solving Abilities
The role involves handling requests and resolving issues for new restaurant partners. Be prepared to discuss specific examples from your past experiences where you successfully solved problems or provided exceptional customer service under pressure.
✨Demonstrate Team Spirit
This position requires collaboration with various teams. Share instances where you've worked effectively within a team, showcasing your positive attitude and commitment to achieving common goals. Employers value candidates who can contribute to a harmonious work environment.
✨Prepare for KPI Discussions
Since meeting challenging KPIs is part of the job, be ready to discuss how you have previously met or exceeded targets in your past roles. Use specific metrics or achievements to illustrate your ability to perform under pressure and deliver results.