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- Tasks: Support new restaurant partners in onboarding and provide excellent customer service.
- Company: Join Deliveroo, a tech-driven leader in the rapidly expanding food delivery industry.
- Benefits: Enjoy hybrid work options, competitive salary, bonuses, and diverse workplace culture.
- Why this job: Be part of a dynamic team transforming the food industry while developing your skills.
- Qualifications: Fluent in French and English, confident phone presence, and IT literate.
- Other info: Opportunity for professional development in a fast-paced startup environment.
The predicted salary is between 19700 - 29700 £ per year.
The RoleWe are building a Restaurant Launch Team to engage with all of our new restaurants partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We\’re centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurants partners from these teamsAs a Restaurant Launch Assistant you\’ll be supporting new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have and generally provide a high level of service as they require it.You\’ll be working to tight turnaround times, using skills to navigate requests from restaurants across the country. This will be a hybrid position after passing probation, and you will report to your Restaurant Launch Team Leader.The base salary is £24,700, plus a bonus of up to £6,000 per year, paid quarterly.What you will doYou\’ll be on the phone, helping our new restaurants partners get set up and ready to start taking orders Working with the launch team, the sales team, and our account managers, you\’ll be the face of Deliveroo for all of our newest partnersYou\’ll be ready to take on challenging KPI\’s, whilst maintaining excellent customer serviceYou\’ll need to be organised, to maintain daily call plans to achieve your goals What you\’ll need to be successful Native or fluent in French + EnglishThe confidence to make regular calls and a strong phone presenceBe IT literate and keep our systems up to date with all relevant informationYou\’ll work as part of a small team so be a good team player, and be someone others want to work withCommitment to professional developmentIt\’s important to keep in mind it\’s not just what you do, but how you do it – be someone others enjoy working with and a positive influence on other Why Deliveroo?Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.We want to be the definitive food company – the app you go to any time you have a hunger pang. We are transforming the way people think about food. We\’re a technology-driven company at the forefront of the most rapidly expanding industry in the world, so join us for the ride.Benefits and DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.Please click to view our candidate privacy policy.
Restaurant Launch Assistant - French Speaking employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Launch Assistant - French Speaking
✨Tip Number 1
Brush up on your French and English communication skills. Since the role requires you to engage with restaurant partners in both languages, being fluent will help you build rapport and provide excellent service.
✨Tip Number 2
Familiarise yourself with the restaurant industry and the onboarding process for new partners. Understanding common challenges and questions can help you provide better support and demonstrate your knowledge during interviews.
✨Tip Number 3
Showcase your organisational skills by preparing a mock daily call plan. This will not only help you manage your time effectively but also impress the interviewers with your proactive approach to achieving goals.
✨Tip Number 4
Network with current or former Deliveroo employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Restaurant Launch Assistant - French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or restaurant environments. Emphasise your language skills in both French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work with Deliveroo and how your skills align with their mission of transforming the food industry.
Showcase Your Communication Skills: Since the role involves regular phone communication, demonstrate your strong communication skills in your application. Use clear and concise language, and consider including examples of how you've successfully engaged with customers in the past.
Highlight Teamwork Experience: As the position requires working closely with a small team, include examples of your teamwork experience. Describe situations where you collaborated effectively with others to achieve common goals, showcasing your ability to be a positive influence in a team setting.
How to prepare for a job interview at Deliveroo
✨Showcase Your Language Skills
Since fluency in French and English is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Understand Deliveroo's Values
Familiarise yourself with Deliveroo's mission and values. Be ready to discuss how you align with their commitment to customer service and professional development. Showing that you understand their culture will help you stand out as a candidate who fits well within the team.
✨Prepare for Role-Specific Scenarios
Think about potential scenarios you might face as a Restaurant Launch Assistant. Prepare examples of how you would handle onboarding challenges or difficult customer interactions. This will demonstrate your problem-solving skills and readiness for the role.
✨Emphasise Teamwork and Communication
As you'll be working closely with various teams, highlight your teamwork and communication skills. Share examples from past experiences where you successfully collaborated with others, as this will show that you're a team player and someone others would enjoy working with.
