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- Tasks: Support new restaurants in onboarding and provide top-notch service.
- Company: Join Deliveroo, a fast-growing tech-driven food company.
- Benefits: Competitive salary, bonuses, and diverse workplace culture.
- Why this job: Be part of a dynamic team transforming the food industry.
- Qualifications: Fluent in Flemish and English, strong communication skills required.
- Other info: Great opportunities for professional growth and development.
The predicted salary is between 19700 - 29200 £ per year.
We are building a Restaurant Launch Team to engage with all of our new restaurant partners we bring on to the Deliveroo platform that fall under the EU small and medium businesses team (SMB). We are centralising all restaurant launch and sales development activity to create a hub supporting our European markets so we can ensure we deliver a consistent approach to all restaurant partners from these teams.
As a Restaurant Launch Assistant, you will support new restaurants as they get started with Deliveroo and ensure they understand the process of onboarding them, answer any questions they have, and generally provide a high level of service as they require it. You will work to tight turnaround times, using your communication skills, empathy, and problem-solving abilities to navigate requests from restaurants across the country. You will report to your Restaurant Launch Team Lead.
The base salary is £24,700, plus a bonus of up to £6,000 per year, paid quarterly.
What you will do:
- You will be on the phone, helping our new restaurant partners get set up and ready to start taking orders.
- Working with the launch team, the sales team, and our account managers, you will be the face of Deliveroo for all of our newest partners.
- You will be ready to take on challenging KPIs, whilst maintaining excellent customer service.
- You will develop and maintain daily call plans.
What you will need to be successful:
- A strong phone presence, with excellent communication skills (verbal and written).
- Native or fluent in Flemish + English.
- The confidence to make regular calls.
- Be IT literate and keep our systems up to date with all relevant information.
- You will work as part of a small team, so be a good team player, and be someone others want to work with.
- Commitment to professional development and motivated to succeed in your role.
- It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with and be a positive influence.
Why Deliveroo?
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. But behind the scenes is the real story. This story is one of high growth, huge challenges, and an enormous opportunity ahead of us. We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology-driven company at the forefront of the most expanding industry in the world, so join us for the ride.
Benefits and Diversity:
At Deliveroo, we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.
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Restaurant Launch Assistant - Flemish speaking employer: Deliveroo
Contact Detail:
Deliveroo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Launch Assistant - Flemish speaking
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Deliveroo's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since you'll be on the phone a lot, try role-playing with a friend or family member. This will boost your confidence and help you nail those tricky questions during the real deal.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. This will demonstrate your ability to handle the fast-paced environment at Deliveroo.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to jump into the action with us!
We think you need these skills to ace Restaurant Launch Assistant - Flemish speaking
Some tips for your application 🫡
Show Your Communication Skills: Since you'll be the face of Deliveroo for our new restaurant partners, make sure your written application showcases your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with others.
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you've worked collaboratively with others. This will show us that you're someone who can contribute positively to our small team.
Be Authentic: Let your personality shine through in your application. We want to see the real you, so don’t be afraid to express your passion for food and your motivation to succeed. Authenticity goes a long way!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting role!
How to prepare for a job interview at Deliveroo
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Restaurant Launch Assistant. Familiarise yourself with Deliveroo's onboarding process and think about how your skills can help new restaurant partners succeed.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice speaking clearly and confidently. Prepare to discuss how you've effectively communicated in past roles, especially in challenging situations. Remember, empathy is key!
✨Be Ready for Problem-Solving Scenarios
Think of examples where you've successfully navigated challenges or resolved issues. During the interview, be prepared to share these stories, as they’ll demonstrate your ability to handle the fast-paced environment at Deliveroo.
✨Demonstrate Team Spirit
As you'll be working closely with a small team, highlight your teamwork experiences. Share instances where you’ve collaborated effectively with others and how you contribute to a positive work atmosphere. They want someone who’s not just skilled but also enjoyable to work with!
