Program Manager,Commercial Enablement

The Role

As Program Manager, Enablement, you will be responsible for managing the ‘air traffic control’ process of landing ‘new news’ and important information with our Commercial teams. You will work closely with the Manager, Enablement and the broader Commercial Operations team to ensure we plan and deploy a co-ordinated and aligned approach to all commercial readiness initiatives. This will include a wide range of initiatives such as new Marketing campaigns, relevant consumer insights or big internal change programs.

You will also be responsible for the day to day governance and management of our internal Commercial communication channels including our Enablement platform, Slack, email.

• Support the Manager, Enablement to embed our GTM strategy such that there is company wide understanding and alignment of how we communicate and embed important information with our Commercial teams.
• Manage the program that allows us to efficiently capture and embed the Voice of the Customer into the GTM process so that Deliveroo launches new product features and services in a manner that makes the required change impactful.
• Create transparency of our GTM calendar.
• Own and manage the Commercial readiness roadmap to ensure it provides the most up to date and accurate information as to what is happening when and what Commercial teams need to take action.
• Manage the “air-traffic-control” overview of current and future GTM launches and their respective timelines so that all stakeholders across Commercial, Care and Product have the latest and most accurate information about what is launching when.
• Identify potential resource or timeline clashes across launches and understand tradeoff decisions when necessary.
• Run regular Launch Readiness Meetings with initiative stakeholders and senior leadership, coordinate stakeholder assistance for these meetings.
• Working with the Manager, Enablement, provide a clear risk register with possible knock-on implications.
• Enable Commercial teams so that they can excel in their day to day operations and engage with partners in the most effective way.
• Own the day to day management, governance and content for our Commercial Enablement platform Showpad, ensuring that it provides the right information at the right time, in the right place and evolves as our business does.
• Manage our additional internal Commercial communication channels such as email, Slack and Introonet, ensuring a consistent tone of voice is adhered to across all channels.
• Connect Commercial Operations functions across relevant initiatives to deliver optimal, highly effective experiences for Commercial teams.
• Project Manage the build of Deliveroo’s Communication Orchestration engine, working with the Product Management, B2B Content and Marketing Operations teams to design, build and deliver a system that enables us to better communicate with Partners across multiple, external channels.

Project Management: ability to manage and progress multiple, complex projects in parallel that involve multiple stakeholders across markets and other Deliveroo functions.

Change Management: utilises a range of proven techniques to manage a diverse team through a series of change such that they consistently adopt new ways of working and the tools that support them.

Process Design: can map out end-to-end processes, identify inefficiencies, propose solutions and build the case for change.

Problem-solving & Strategic Thinking: Clearly frames increasingly broad or complex issues, articulates tradeoffs, and recommends solutions. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate.

Communication & Influence: Listens actively and empathetically. Simplifies complex ideas and focuses communication. Collaborates effectively across a wider range of teams and stakeholder groups. Demonstrates a confident presentation style.

Team Development and Community-Building: A team player who readily collaborates cross-functionally and can resolve areas of misalignment or conflict between teams. Finds opportunities to build a sense of community and coach more junior team members.

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.