At a Glance
- Tasks: Lead operational improvements and enhance courier network performance across multiple markets.
- Company: Join Deliveroo, a tech-driven company transforming the food industry.
- Benefits: Competitive benefits, flexible working, and a focus on employee welfare.
- Other info: Dynamic environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by solving complex problems and building scalable systems.
- Qualifications: Experience in operations, strong analytical skills, and stakeholder management.
The predicted salary is between 50000 - 60000 £ per year.
The Planning & Performance team is responsible for ensuring our courier network remains stable, engaged, and responsive across multiple markets. We oversee the lifecycle experience following onboarding, focusing on enabling new couriers to get started successfully and supporting ongoing participation over time. Our mission is to maintain a reliable and adaptable supply base that can flex in line with changing customer and operational demand. We combine data insights, operational strategy, and cross-functional collaboration to ensure our network remains healthy, resilient, and ready to scale.
As an Operations Manager, you will play a key role in shaping the performance and stability of our courier network across multiple markets. You will focus on the lifecycle beyond onboarding, ensuring strong engagement, sustainable participation, and the right balance of supply to meet evolving demand. This is a fast‑paced and high‑impact role, centred on understanding network dynamics, identifying emerging risks or opportunities, and implementing effective operational responses. You will be accountable for maintaining a healthy and responsive supply base throughout the lifecycle, ensuring it aligns with business and customer needs. You will operate as a hands‑on operator, taking initiatives from concept through to execution and continuous improvement. Working closely with cross‑functional partners across operations, product, analytics, and other central teams, you will translate data and insights into scalable strategies and frameworks. Acting as the bridge between analysis and execution, you will build practical playbooks and mechanisms that drive consistent performance across markets.
Requirements
- Demonstrated experience leading and delivering operational improvements or strategic initiatives in complex, fast‑paced environments.
- Strong analytical capability. You are comfortable navigating ambiguity, structuring problems clearly, and using data to inform decisions and prioritisation.
- Working knowledge of SQL and comfort working with large datasets.
- Strong stakeholder management skills. You can align cross‑functional partners around shared goals, communicate trade‑offs clearly, and drive adoption of new processes or ways of working.
- A strong bias for outcomes. You focus on delivering impact, measuring results, and iterating based on evidence and learning.
Preferred, but not required
- Familiarity with experimentation, measurement design, and operational change management.
- Experience with courier, logistics, or gig economy operations.
This role is based in our London Head Office (The River Building) and follows our hybrid working approach, with an expectation of around 60% of your time in the office. We aim to be flexible where possible, balancing individual needs with collaboration, stakeholder engagement, and delivery.
At Deliveroo, people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits across health, family, finance, community, growth, and time away. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. We welcome people from all backgrounds and identities. All you need is a passion for (most) food and a desire to be part of building one of the fastest growing technology businesses in an exciting space.
Operations Manager, - Planning and Performance, Rider Supply employer: Deliveroo
Deliveroo is an exceptional employer that prioritises the well-being and growth of its employees, offering a dynamic work culture where innovation thrives. With a focus on collaboration and flexibility, particularly in our London Head Office, we provide competitive benefits and opportunities for personal and professional development, making it an ideal place for those looking to make a meaningful impact in a fast-paced environment. Join us to be part of a diverse team dedicated to transforming the food industry through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager, - Planning and Performance, Rider Supply
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company’s mission and values. Think about how your experience aligns with their goals, especially around operational improvements and data-driven decision-making.
✨Tip Number 3
Show off your analytical skills! Be ready to discuss specific examples where you've used data to drive decisions or improve processes. This will demonstrate your fit for the Operations Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Operations Manager, - Planning and Performance, Rider Supply
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in operational improvements and how you've tackled challenges in fast-paced environments. We want to see how your skills align with our mission!
Showcase Your Analytical Skills:Since this role involves a lot of data insights, don’t shy away from showcasing your analytical capabilities. Mention any experience you have with SQL or working with large datasets. We love seeing how you use data to drive decisions!
Demonstrate Stakeholder Management:We value strong communication and collaboration skills. In your application, share examples of how you've aligned cross-functional teams around shared goals. Show us how you can bridge the gap between analysis and execution!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Deliveroo
✨Know Your Data
As an Operations Manager, you'll need to demonstrate strong analytical skills. Brush up on your SQL knowledge and be prepared to discuss how you've used data to inform decisions in past roles. Think of specific examples where your insights led to operational improvements.
✨Showcase Your Stakeholder Management Skills
This role requires excellent stakeholder management. Prepare to share experiences where you aligned cross-functional teams around shared goals. Highlight how you communicated trade-offs and drove the adoption of new processes, as this will show your ability to collaborate effectively.
✨Emphasise Your Problem-Solving Abilities
The job involves navigating ambiguity and structuring problems clearly. Be ready to discuss a challenging situation you faced, how you approached it, and the practical solutions you implemented. This will showcase your capability to turn messy problems into scalable systems.
✨Demonstrate Your Passion for Continuous Improvement
Deliveroo values a strong bias for outcomes. Prepare to talk about how you've iterated on processes based on evidence and learning. Share specific examples of how you measured results and made adjustments to improve performance, showing that you're committed to ongoing development.
