At a Glance
- Tasks: Lead operations to enhance customer experience and drive growth in the French market.
- Company: Join Deliveroo, a tech-driven company transforming food delivery.
- Benefits: Enjoy hybrid remote work, generous leave, and health benefits tailored to your needs.
- Other info: Be part of a diverse team committed to equality and community support.
- Why this job: Make a real impact in a fast-paced environment with a focus on innovation.
- Qualifications: 3-4 years in a dynamic role, strong analytical skills, and excellent communication in English and French.
The predicted salary is between 50000 - 65000 £ per year.
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the front‑line of the most rapidly expanding industry in the world.
As an Operations Manager – based in the Paris (France) office – you’ll find solutions to some of our biggest challenges to deliver a seamless customer experience in the French market, thus directly contributing to one of the key pillars of Deliveroo’s strategy within the Operations function. We are looking for a fully‑autonomous critical thinker who can own a market‑level area, identify growth & quality objectives, build plans with strong modelling skills, and lead them. This comes with a best‑in‑class analytical mindset, deep understanding of the competition and cross‑functional influence.
Key responsibilities include:
- Own complex logistic and financial strategic initiatives, collaborate with various business units, and contribute to continuous improvement in our delivery network.
- Own part of our network efficiency: define market‑winning strategies at a hyper‑local level, considering factors that make us the most attractive food delivery option, improve service levels across Operations and balance cost priorities with growth and service level delivery.
- Create models & frameworks to industrialise our monitoring and support our operations.
- Improve the customer and rider proposition: join a team dedicated to delivering better outcomes for riders partners and our customers.
Qualities we’re looking for:
- Analytical and impact oriented mindset: “doer” attitude with appetite to solve real‑world problems and seeking short & mid‑term impact, through data analysis, modelling and innovative solution implementations (e.g., test‑and‑learn approach).
- Good communicator with strong stakeholder management skills: become a subject‑matter expert and trusted advisor through exceptional communication and stakeholder management skills.
- Ability to write synthetic documents and influence a senior audience.
- Insightful, proactive and engaged: capable of both getting “the big picture” and deep diving in detailed dynamics at play behind a trend/an anecdote.
- Proactively collaborates with colleagues across functions and taps into stakeholders’ business knowledge to understand trends and spot opportunities for customer experience improvement.
- Able to keep track of competition’s moves and identify impact and opportunities for our business.
Profile:
- 3‑4 years of experience working in a high‑paced and project‑based organisation, for example at a tech startup or in management consultancy.
- Strong experience in quantitative and qualitative analytics (Excel modelling, database crunching) and excellent mastery of Google Suite/Microsoft Office. Knowledge of SQL is a plus.
- Track record in autonomously structuring, coordinating and executing projects.
- Prioritises effectively between tasks, favours 80/20 approaches and can manage multiple projects concurrently.
- Excellent (oral / written) communication in both English and French.
- Track record in presenting to a senior audience and influencing decision‑making.
- Strong stakeholder management skills and thrives in a collaborative environment.
Workplace & Benefits:
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well‑being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country‑specific, please ask your recruiter for more information.
Diversity:
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are – your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 98/100 on the Gender Equality Index 2024, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.
Required skills: Data Analysis, Logistics, Microsoft Office, Operations Management, Project Management, Quantitative Analytics, Strategic Planning, G Suite
Required languages: English, French
Operations Manager employer: Deliveroo
Deliveroo is an exceptional employer that prioritises the well-being of its employees while fostering a dynamic and inclusive work culture. Based in Paris, the Operations Manager role offers unique opportunities for professional growth through autonomy in decision-making and collaboration across diverse teams, all within a rapidly expanding industry. With a strong commitment to diversity and a generous benefits package, including hybrid remote work and support for charitable causes, Deliveroo is dedicated to creating a rewarding and meaningful workplace for its team members.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Deliveroo. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by diving deep into Deliveroo's mission and values. Show us how your experience aligns with our goals and how you can contribute to transforming the way people shop and eat.
✨Tip Number 3
Be ready to showcase your analytical skills! We love data-driven decision-making, so come armed with examples of how you've used data to solve problems or improve processes in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Analytical Skills:When writing your application, make sure to highlight your analytical mindset. Use examples from your past experiences where you've tackled real-world problems using data analysis or modelling. We love a good 'doer' attitude!
Communicate Clearly:Your written communication should be top-notch! Craft your application in a way that showcases your ability to write synthetic documents. Remember, we want to see how you can influence a senior audience with your words.
Tailor Your Application:Make your application stand out by tailoring it to the Operations Manager role. Reference specific responsibilities and qualities mentioned in the job description, showing us how you fit right into our mission at Deliveroo.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Deliveroo
✨Know Your Numbers
As an Operations Manager, you'll need to demonstrate your analytical skills. Brush up on your quantitative analytics and be ready to discuss specific metrics or models you've used in past roles. Show how you can leverage data to drive decisions and improve operations.
✨Master the Art of Communication
Strong communication is key in this role. Prepare to articulate your ideas clearly and concisely, especially when discussing complex strategies. Practice explaining your past projects to a non-technical audience to showcase your ability to influence stakeholders.
✨Understand the Competition
Research Deliveroo's competitors and be prepared to discuss their strengths and weaknesses. Think about how you can contribute to Deliveroo's competitive edge in the French market. This shows you're proactive and engaged with the industry landscape.
✨Showcase Your Project Management Skills
Be ready to share examples of how you've successfully managed multiple projects simultaneously. Highlight your prioritisation techniques and any 80/20 approaches you've implemented. This will demonstrate your ability to thrive in a fast-paced environment.
