Operations Communication & Content Analyst

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward.

We’re looking for an Operations Communication & Content Analyst to join our Brussels team. In this role, you’ll sit at the intersection of operational execution and data-driven decision-making, ensuring that our communications to riders in Belgium are accurate, compliant, and continuously improved through insights.

What You’ll Be Doing

• End-to-End Campaign Execution: Own the setup, testing, and launch of rider communications across email, in-app, and web platforms using CRM tools (Braze).
• Audience Segmentation: Set up and validate complex audience segments, ensuring all mandatory approval and documentation processes are followed with zero errors.
• Compliance & Coordination: Partner with Legal, Policy, and Central CRM teams to ensure all communications meet strict regulatory requirements and tax-related standards.
• Performance Analysis: Track and analyze engagement metrics to identify trends, risks, and opportunities within the rider lifecycle (activation, retention, and reactivation).
• Stakeholder Management: Act as the proactive link between local and central teams, providing visibility on timelines, blockers, and documentation of campaign outcomes.

What You’ll Need to Thrive

• Essential
• Trilingual Fluency: Excellent written and verbal communication skills in English, French, and Dutch.
• CRM & Technical Skills: Significant experience with CRM tools (ideally Braze) and proficiency in data tools like Google Sheets and Looker.
• Analytical Foundation: Strong ability to work with data to assess campaign performance and support high-stakes operational decisions.
• Meticulous Accuracy: High attention to detail with a proven ability to follow structured processes within strict compliance frameworks.
• Organisational Strength: Proven ability to manage multiple priorities and regulatory deadlines in a fast-paced, high-responsibility environment.
• Nice to Have
• Previous experience specifically in rider or courier operations within the gig economy.
• Experience managing tax-related or authority-driven communication initiatives.

Why Join Us?

• Make a visible impact every day: Your work directly improves experiences for customers, partners and riders.
• Learn fast in an entrepreneurial environment: Work close to the market with autonomy, pace and real responsibility.
• Build a career, not just a role: Stretch yourself, develop new skills and grow as the business evolves.
• Deliver together in an inclusive culture: Collaborative, values-driven teams that support how we work best.

This role is based in our Brussels office with a hybrid model requiring at least 3 days per week on-site. We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!