Commercial City Manager – Milton Keynes & Northampton

The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer. The Regional Growth team is responsible for the commercial output of our mid-market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

We are looking for a City Manager to join our East England team. You'll build relationships with our restaurant partners in your area, improving our proposition for customers and identifying ways to continue our fast growth. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth. You will report to the Regional Manager for the region, and be based from the London office.

Responsibilities

• Be the local expert for the cities/areas you own in East England - Milton Keynes & Northampton. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.
• Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.
• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.
• Work with Account Managers based in your cities/areas to support the growth of local hero brands.
• Identify and sign up new and top local favourites to Deliveroo and set them up for success.
• Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.
• Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, Operations and Account Management teams.
• Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.

Requirements

• Proven experience in account/relationship management, sales or strategy roles.
• Results and target oriented.
• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement.
• A mixture of field based (2-3 days per week) and office/home working (2-3 days per week).
• A UK driving licence and use of a car.

Benefits

• Competitive salary for the role in the location.
• Eligibility for annual cash bonus, sign-on bonus or relocation support depending on role and location.
• Up to 5% matched pension contributions.
• Eligibility for share awards that give ownership in Deliveroo.
• Free Deliveroo Plus: free delivery and access to special offers.
• Team lunches from the best local restaurants.
• 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo.
• One day of paid leave per year to volunteer with a registered charity.
• Funded single cover healthcare on our core plan, with the option to add family members at own cost.
• On-site gym (HQ), discounted external gym membership.
• Access to wellbeing apps such as LesMills+, Strava, Headspace, Yoga and GymPass.
• Discounted dental insurance and other flexible benefits such as critical illness cover, partner life cover, travel insurance, health assessments.
• Life assurance.
• Maternity, paternity and shared parental leave, eligible from day one of employment.
• Work from home kit and parent-friendly working culture.
• Free mortgage advice.
• Cycle to Work Scheme or Season Ticket Loans.
• Learning and development opportunities via RooLearn, our learning platform.
• Regular Employee Resource Group (ERG) led social events such as dinners, dance lessons and in-office yoga sessions.

Equal Opportunity Employer

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application.